General Manager for Medical Devices and Hospital Supplies / Integrator

The General Manager/Integrator is the central hub of the company — the person who turns strategy into execution. You will lead our operations team, manage KPIs, drive accountability, and ensure that our supply chain, warehouse, compliance, and administrative functions operate at a high standard.

This role reports directly to the Owner and is responsible for the performance of the entire operational organization.

Key Responsibilities

• Lead and manage the operations team (warehouse, purchasing/admin, compliance/quality, technical operations)
• Own the company’s operational KPIs and weekly scorecard
• Ensure consistent execution of processes, SOPs, and standards
• Oversee supply chain, purchasing, inventory management, and supplier performance
• Maintain regulatory compliance (ISO 13485, NABP, forced‐labor compliance)
• Oversee warehouse operations, fulfillment accuracy, and efficiency
• Govern ERP usage (Bizowie) and ensure data integrity
• Approve artwork, packaging, and product documentation
• Drive continuous improvement and operational problem‐solving
• Lead weekly meetings, set priorities, and hold the team accountable
• Support the owner by removing bottlenecks and ensuring smooth daily operations

What We’re Looking For

• 5 years of operations leadership experience (distribution, medical device, manufacturing, or regulated industry preferred)
• Strong process orientation — you believe in structure, consistency, and accountability
• Experience managing people and driving performance
• Comfortable making decisions, enforcing standards, and resolving conflict
• Strong analytical skills and familiarity with KPIs and dashboards
• ERP experience (any system; Bizowie is a plus)
• Excellent communication and organizational skills
• Ability to lead in a fast‐moving, growing environment
• A stabilizer — someone who brings order, clarity, and predictability

Who Will Succeed in This Role

This role is ideal for someone who is:

• Structured — you like systems, processes, and clarity
• Decisive — you don’t hesitate to make a call
• Accountability‐driven — you hold people to standards
• Operationally minded — you enjoy execution more than ideation
• Detail‐oriented — you care about accuracy and consistency
• Calm under pressure — you bring stability to the team

This role is not a fit for someone who prefers creative work, flexible structure, or individual contributor tasks. This is a leadership role for someone who wants to run the operation.