Account Manager - ACA Compliance

Account Manager - ACA Compliance

Join a Team That Makes Compliance Easier for Employers Nationwide

Help employers navigate ACA compliance while building meaningful client relationships.

Medcom Benefit Solutions is seeking a dependable, detail-oriented ACA Account Manager to support and advise clients throughout the Affordable Care Act (ACA) reporting process. If you are a strong communicator who enjoys helping people, managing multiple priorities, and working as part of a collaborative team, this could be an excellent long-term career opportunity.

Medcom Benefit Solutions is seeking an ACA Account Manager to join our growing ACA Operations team. This role is ideal for someone who enjoys building strong client relationships, solving problems, staying organized, and helping others succeed.

As an ACA Account Manager, you will serve as the primary point of contact for assigned clients and brokers, guiding them through Affordable Care Act (ACA) reporting requirements and ensuring an exceptional customer experience.

We are looking for someone who is professional, dependable, adaptable, and genuinely enjoys working with people. The right candidate is a strong communicator who can balance multiple priorities, meet deadlines, and remain calm and positive in a fast-paced environment.

What You Will Do

• Serve as the primary contact for assigned clients and brokers
• Build and maintain long-term client relationships through proactive communication and exceptional service
• Guide clients through ACA reporting requirements and annual filing processes
• Coordinate new client implementations and onboarding activities
• Process, review, and audit client data for accuracy and compliance
• Respond promptly to client and broker inquiries via phone and email
• Partner with internal teams to resolve issues and ensure successful outcomes
• Maintain accurate client records and contract information
• Perform year-round account maintenance and regulatory audits
• Provide ACA compliance guidance and product support to clients
• Manage multiple deadlines and priorities throughout the reporting cycle
• Support special projects and additional responsibilities as assigned

What We Are Looking For

Required Qualifications

• High school diploma or equivalent
• Customer service, account management, or client support experience
• Strong written and verbal communication skills
• Excellent organizational and time-management abilities
• Ability to manage multiple projects and deadlines simultaneously
• Strong attention to detail and critical-thinking skills
• Proficiency in Microsoft Excel, Word, and Outlook
• Ability to work independently while contributing positively to a team environment

Preferred Qualifications

• Associate or bachelor's degree
• Experience managing client relationships or customer accounts
• Consultative customer service experience
• Experience in employee benefits, insurance, HR, payroll, compliance, or related industries is a plus

The Type of Person Who Thrives Here

• Kind, professional, and easy to work with
• Takes ownership and follows through on commitments
• Flexible and willing to adapt as priorities shift
• Comfortable learning new systems and processes
• Communicates clearly and respectfully
• Values teamwork over ego
• Enjoys helping clients solve problems
• Seeks a long-term career opportunity

About Medcom Benefit Solutions

Founded in 1983, Medcom Benefit Solutions is a leading employee benefits administrator dedicated to helping employers stay compliant while delivering exceptional service. Our services include ACA Employer Reporting and Penalty Appeal Support, COBRA Administration, Consumer Driven Health Plan Administration, Health & Welfare Compliance, HIPAA Privacy & Security Solutions, and Government Healthcare Programs.

At Medcom, we combine industry expertise with a people-first approach. We believe in doing great work, supporting one another, and building lasting relationships with our clients and employees.

Why Medcom?

As a growing company of fewer than 100 employees, every team member has the opportunity to make a meaningful impact. Employees enjoy direct access to leadership, opportunities for professional growth, and a collaborative culture built on teamwork and mutual respect.

Our employee-led committees help make Medcom a special place to work:

• Phoenix Team: Employee events, celebrations, and engagement initiatives
• Cultivate Committee: Sustainability efforts and community service projects
• Outreach Committee: Charitable giving and support for employees and local communities

Benefits

Medcom offers a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Dependent Care Assistance Program (DCAP)
• Tuition Reimbursement
• Paid Time Off
• Hybrid Flexibility

Equal Opportunity Employer

Medcom Benefit Solutions is committed to creating an inclusive workplace where all employees feel valued, respected, and supported. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.

If you are looking for a company where your work matters, your contributions are recognized, and your career can grow, we would love to hear from you.