Director of Electronic Health Records

Position Summary:
The Director of Electronic Health Records (EHR) is responsible for overseeing the strategic direction, implementation, optimization, and ongoing management of the organization's electronic health record systems. This role leads a team of EHR trainers specializing in eClinicalWorks (ECW), Allscripts, and Athenahealth platforms, ensuring consistent and effective training, support, and system utilization across departments.

Key Responsibilities:

• Team Leadership & Oversight
  • Supervise and support EHR trainers (ECW, Allscripts, Athena) to ensure high-quality training and user support.
  • Foster a collaborative and performance-driven team culture.
  • Develop and manage departmental goals, KPIs, and performance evaluations.
• EHR System Management
  • Oversee the configuration, maintenance, and optimization of EMR/EHR systems.
  • Ensure system updates, patches, and upgrades are implemented smoothly and with minimal disruption.
  • Collaborate with IT and clinical teams to troubleshoot and resolve system issues.
• Workflow Integration
  • Develop and maintain an in-depth understanding of clinical and operational workflows across departments.
  • Align EHR functionality with organizational needs to improve efficiency and patient care outcomes.
• Training & Education
  • Collaborate with training staff to establish EMR educational goals and individualized learning plans for staff with unique training needs.
  • Ensure ongoing education and competency development for all EHR users.
• Policy & Compliance
  • Maintain compliance with all applicable federal and state laws regarding data privacy (HIPAA), security, and electronic health record usage.
  • Provide feedback and make recommendations to the COO and IT Manager regarding updates to IT and EHR-related policies and procedures.
  • Develop and enforce internal policies for EHR usage, documentation standards, and data governance.
• Strategic Planning & Communication
  • Serve as a liaison between clinical, administrative, and IT departments to ensure alignment of EHR initiatives.
  • Lead strategic planning for future EHR enhancements and integrations.
  • Communicate effectively with executive leadership regarding EHR performance, risks, and opportunities.

Qualifications:

• Bachelor’s degree in health informatics, Information Systems, Healthcare Administration, or related field (master’s preferred).
• Minimum 5 years of experience in EMR/EHR systems management, with leadership experience.
• Strong knowledge of ECW, Allscripts, Athenahealth, and other major EHR platforms.
• Proven ability to manage cross-functional teams and complex projects.
• Deep understanding of HIPAA regulations and healthcare data security standards.
• Excellent communication, analytical, and problem-solving skills.

Medical Associates Plus is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws. All employment decisions are based on qualifications, merit, and organizational needs. We comply with HIPAA, OSHA, the No Surprises Act, and other relevant regulations. Reasonable accommodation is available for qualified individuals under the ADA.

Medical Associates Plus reserves the right to manage and direct its workforce in accordance with applicable federal, state, and local laws. This includes, but is not limited to, determining work location, work schedule, job duties, and assignments, based on the needs of the organization.