What are the responsibilities and job description for the Customer Service Representative - Bilingual (Spanish) position at Medical AR Management Services, LLC?
Position Summary: The Patient Account Representative is responsible for answering the majority of inbound calls to MedAR, primarily from patients, adhering to company policies by obtaining patient information and determining eligibility.
$16 an hour
Job Duties
- Professionally represent client as client billing office
- Promptly answer all incoming calls and strive for minimal hold times
- Obtain information by answering telephone calls, interviewing patient, verifying information
- Determine eligibility by comparing patient information to requirements
- Explain procedures, answer questions, provide information
- Assist patients with general information, requests, and concerns
- Identify and properly navigate incoming phone calls to the correct department or person, as needed
- Recognize need for escalation and involve appropriate parties
- Take detailed and accurate messages and deliver to appropriate party in a timely manner
- Handle multiple calls and requests while simultaneously working
- Behave professionally as well as sympathetically to the unique perspective of our clientele
- Demonstrate a caring attitude while calmly speaking with caller
- De-escalates calls from upset or irate customers to resolve problems
- Work and resolve bad address and assigned reports
- Assist and respond to reports in a professional manner
- Complete assigned tasks in a competent and timely manner
- Comply with state/federal regulations and adhere to HIPAA and PHI guidelines
- Perform other duties as assigned to meet business needs
- Excellent attendance
Required Knowledge, Skills, and Abilities
- Bilingual English/Spanish is preferred but not required
- 1 years of experience in a call center environment
- High School Diploma or equivalent
- Strong attention to detail
Salary : $16