What are the responsibilities and job description for the Medicaid Transportation Advocate position at Medical Answering Services, LLC?
JOB POSTING
Job Title: MTA
Reports to: Call Center Leadership
Shift: Various 7am-830pm, Mon-Fri
Location: Remote Position- (New York State based required)
Openings: Multiple
Job Summary, Duties, and Skills:
Summary:
Medical Answering Service (MAS) Connects Medicaid enrollees to health care through non-emergency transportation because we believe healthier communities exist when its members have seamless access to healthcare. We do this with a diverse and compassionate team that reflects and understands the communities we serve. If you are looking for meaning and purpose in your work MAS will be the right place for you. MAS is an organization with just under 400 employees working for the NY State Department of Health.
Duties:
The Medicaid Transportation Advocates (MTA) will work in a fast-paced customer service environment delivering the highest level of satisfaction to Medicaid Enrollees. The goal of the MTA is to ensure each enrollee, transportation provider, medical provider and/or facility is provided great customer service while understanding, adhering to, and enforcing New York State Department of Health Policies and Procedures.
- Taking inbound phone calls to assist Medicaid-eligible Enrollee, Medical Providers, and transportation providers to coordinate travel to medical appointments.
- Handling all transactions in an efficient, professional manner.
- Ability to work in a fast-paced environment.
- Documenting processed transactions accurately using best in class software application.
- Completing required training session and employee development activities as assigned.
- Ensuring all Corporate and NYSDOH mandates policies are executed as directed.
- Escalating time sensitive issues to appropriate staff for review and resolution.
- Ensuring full Medicaid compliance.
Requirements & Miscellaneous Information:
Education: High school diploma/GED.
Experience:
- Previous Call Center experience and knowledge or experience in the Medical Field strongly preferred.
- Excellent customer service.
- Attention to detail/quality focus.
- Ability to consistently report to work as scheduled.
- Problem solving and analyzing information using critical thinking skills.
- Excellent computer skills.
Technical Requirements:
- MTA will receive company issued equipment.
Equal Opportunity