DVT Processor

The Document Verification Specialist is an integral part of fulfilling Medicaid Done Right’s mission, which is:

_“To aid patients, their families and caregivers, in the process of applying for Medicaid benefits. By leveraging our experience and technology, we allow patients and families to focus on their well-being.”_

MDR’s goal is to process Medicaid applications quickly, in accordance with the current applicable state requirements and timelines. A key part of the Medicaid application process is timely providing verification of a patient’s income and assets. The Document Verification Team is responsible for growing and maintaining Medicaid Done Right’s vast network of financial and governmental institutions.

The Document Verification Specialist’s primary functions are:

• Submitting requests for verification documents to MDR’s network of financial institutions.
• Reviewing and uploading received documents to the appropriate resident’s file.
• Contacting various financial and governmental institutions to secure Points of Contact and other information to bring the institution into MDR’s Financial Institution Network.
• Conducting followup calls for any documentation requested and not fully received.
• Effectively and professionally communicating with MDR Processors requesting verification documents.
• Requesting additional or corrected MDR financial releases from Field Representatives when necessary.
• Obtain Notary license (paid by company) and complete Remote Online Notary appointments as needed.
• Cover reception position and answer main phone line as needed.
• Additional tasks as assigned.

The position is located in the Clearwater, FL office and the Document Verification Specialist will spend 100% of their time on the computer/telephone.

While performing duties of this position, the employee is required to sit, talk, and hear; handle objects, tools, or controls and is regularly required to sit for extended increments. The specific vision abilities required by this job include close vision and the ability to adjust focus. The position requires a high school diploma or GED.

• Essential Skills required to do this job:
• Proven verbal and written communication skills; must be proficient with Microsoft Office Suite.
• Multitasking skills; Sense of urgency; must be quick, efficient and have proven organization and timemanagement skills while maintain high quality standards.
• High level of interpersonal skills to handle sensitive and confidential situations and documentation.
• Attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.
• Strong typing and computer skills (minimum of 50 wpm; proven proficiency in Microsoft Office).
• Essential Knowledge required to do this job:
• Knowledge and ability to operate office equipment: including faxes, scanners, computers and other machines that may be required to perform the job.
• Proven ability to appropriately use MS Office (Outlook, Excel, Word). Prior experience in Electronic Management Software is a plus.
• Essential Attitudes required to do this job:
• Positive attitude with the ability to work collaboratively with other departments.
• High motivation to succeed; results oriented.
• Ownership of quality of work.
• Effectively prioritize workload.
• Sense of urgency to accomplish tasks; ability to work under pressure.
• Adhering to and embracing the company values in all interactions.
• Benefits:
• Medical, Dental, Vision, STD/LTD, Basic/Voluntary Life Insurance
• 401(k)
• Paid Time Off, Paid Holidays

Medicaid Done Right believes that diversity and exclusivity are essential to positive long-term success and achieving our strategic business goals. We are proud to be an Equal Opportunity Employer, and we encourage diverse and talented applicants to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.