Vendor Relations

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

Medica's Vendor Relations role oversees the performance and success of outsourced vendor partnerships through proactive monitoring, analysis, relationship management, and operational coordination. This position serves as a key liaison between internal stakeholders and vendor partners, drives accountability for performance expectations and contractual commitments, and supports issue resolution, operational changes, and continuous improvement initiatives. Performs other duties as assigned.

Key Responsibilities

• Monitor, analyze, and report vendor performance against established key performance indicators, service-level agreements, contracted terms, and operational goals. Identify trends, risks, opportunities, and actionable insights, and communicate outcomes to internal stakeholders
• Partner with vendors to identify performance gaps, oversee root-cause analysis, and develop and monitor corrective action plans and performance-improvement initiatives. Hold vendor partners accountable for agreed-upon expectations and commitments
• Serve as a primary liaison between internal business leaders and vendor partners. Lead performance and outcome review meetings, align stakeholders on priorities, and establish clear ownership, expectations, and accountability
• Coordinate across internal teams and vendor partners to support operational changes, new initiatives, and project implementation. Assess vendor readiness for process, system, and policy changes and oversee execution
• Act as an escalation point for vendor-related issues and facilitate timely resolution. Support oversight activities such as access requests, invoice review and validation, audits, and compliance with contractual and operational requirements
• Build and maintain productive vendor relationships while monitoring compliance with organizational guidelines, policies, and procedures
  
  

Required Qualifications

• Bachelor's degree or equivalent experience in a related field
• Three years of work experience beyond the degree or equivalent experience
  
  

Preferred Qualifications

• Experience overseeing, managing, or partnering with outsourced vendors
• Operational leadership or customer service leadership experience
• Project management, change management, or cross-functional implementation experience
• Healthcare industry experience
  
  

This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, on average, 3 days per week.

The full salary grade for this position is $56,600 - $97,000. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $56,600 - $84,840. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data.  In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.