Customer Service Representative / Order Processing Specialist

Customer Service Representative / Order Processing Specialist 

Location: 3112 W. Alpine Street Santa Ana, CA 92704

Hours: 7:00 am to 3:30

Monday-Friday

Benefits:

• Competitive Salary Range: $19.00 to 20.00 an hour, depending on experience.
• Paid Time Off: Vacation and sick leave policy.

Company: Medic Air, llc.

About Us: At Medic Air, llc, we are committed to providing top-quality air filters and exceptional service to our customers. We believe that clean air is essential for health and well-being, and we're dedicated to making sure our customers receive the best products and support.

Position Overview: We are seeking a detail orientated Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, assisting them with inquiries related to air filters, processing orders, and resolving issues. If you have a passion for delivering outstanding customer service and have a keen interest in air quality products, we would love to hear from you!

Key Responsibilities:

• Customer Assistance: Provide knowledgeable and friendly support to customers via phone, email, and chat regarding air filter products, compatibility, maintenance, and maintain snacks and beverages for customers.
• Order Management: Assist customers with placing orders, tracking deliveries, maintaining calendar, and processing returns or exchanges.
• Product Knowledge: Maintain up-to-date knowledge of our air filter products and their specifications to effectively answer customer questions and provide recommendations.
• Issue Resolution: Handle customer complaints and concerns with empathy and professionalism, working to find satisfactory solutions.
• Record Keeping: Accurately document customer interactions, orders, and feedback in our CRM system.
• Team Collaboration: Work closely with other departments, such as sales and warehouse teams, to ensure a seamless customer experience.

Qualifications:

• Experience: Previous customer service experience is preferred, Must be able to multi-task, particularly in a product-related field. Knowledge of air filters or HVAC systems is a huge plus.
• Communication Skills: Excellent verbal and written communication skills with the ability to explain technical information in an understandable manner.
• Spanish speaking is a strong plus, but not required.
• Problem-Solving: Strong problem-solving abilities with a focus on customer satisfaction and resolution.
• Attention to Detail: High level of accuracy in order processing and record-keeping.
• Technical Proficiency: Comfortable using customer service software and CRM systems. Basic proficiency in Microsoft Office Suite (Word, Gmail,). Excell is helpful but not mandatory.
• Attitude: Positive, patient, and proactive attitude with a strong commitment to customer service excellence. Ability to get along with others (no drama).
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Medic Air, llc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.