Process Support Representative I

Position: Process Support Representative I

Who we are:  

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.  
 
As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

Position Overview:

The Process Support Representative performs a variety of duties to support the back end of different company processes and its e-Commerce website.  It is a non-selling position that will transfer any sales calls to a sales representative.

Company Benefits:

Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !
• Education Enrichment up to $5,000 per year for qualified employees!
• Employee Wellness Program!

Position Responsibilities:

• Investigate and work to resolve orders that were flagged with possible issues as they came through e-Commerce.
• Place outbound calls to existing customers to gauge their satisfaction level and when issues are identified, escalate to the appropriate department to resolve.
• Process customer payments.
• Research serviceability of addresses using Mediacom’s billing system, USPS website, and Google maps, then submit tickets as needed to prepare the addresses for transactional sales activity.
• Screen potential sales leads for serviceability and eligibility before handing them off to the sales teams.
• Research accounts to update the installation status of each which management then uses for reports and invoices.
•      Other duties as assigned that involve inbound calls, outbound calls, and other account management of a non-selling nature.

Position Requirements:

• High school diploma or GED required.
• Ability to utilize a PC with several different applications simultaneously.
• Effective communication skills, both written and verbal.
• Adaptable to new work methods and mixtures of daily workload.
• Effective verbal communication skills, including grammar and tone.
• Ability to ask relevant questions to identify customer needs/concerns.
• Self-motivator - upbeat and with a high energy level.
• Strong work ethic; team-oriented attitude.

Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.   

Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.  

Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations. 

Disclaimer: The salary range for this position is $15.00 - $20.00 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

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