What are the responsibilities and job description for the Customer Service / Electronics Repair Technician position at Media Vault of Dayton?
About us
Join the Media Vault team! We're on the lookout for passionate individuals who share our love for gaming and electronics. If you have a knack for technology and a customer-centric approach, this is the place for you.
We currently have one position available for an electronic technician / customer service representative. As a part of Media Vault, you'll have the opportunity to be at the forefront of the gaming and electronics industry.
We value teamwork, enthusiasm, and a commitment to delivering exceptional customer experiences. If you're ready to level up your career and be a part of a dynamic environment, apply now!
Responsibilities:
- Provide technical support and assistance to customers in person, over the phone, or via email
- Diagnose and troubleshoot hardware and software issues on customer devices
- Perform repairs and maintenance on computer systems, mobile devices, and gaming systems, including soldering and component replacement
- Install and configure software applications and operating systems
- Assist customers with setting up and using various devices, such as smartphones and tablets
-Buying & selling from the public
- Provide exceptional customer service throughout the entire support process
Requirements:
-Experience in mobile device repair (repairing screens, charging ports, batteries, speakers, etc)
- Strong knowledge of computer hardware, software, and operating systems
- Experience in technical support or a related field
- Proficiency in Windows, Android, and iOS platforms
- Ability to analyze and troubleshoot software issues
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Ability to work independently and in a team environment
- Retail sales experience is a plus
-Must work a Tuesday-Saturday schedule, but we are flexible with family events, etc.
-Must be 18 years or older
Preferred Experience in:
-2 years in mobile device repair, game system repair, and/or computer building/repair.
-2 years in a customer service field.
-Bilingual is a plus.
If you are a motivated individual with a passion for technology and providing excellent customer service, we want to hear from you! Join our team as a Customer Service Technician and help us deliver top-notch technical support to our valued customers. Apply now!
Job Types: Full-time, Part-time
Pay: $14.00 - $20.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
Work Location: In person
Salary : $14 - $20