Field Service and Commissioning Technician

Position Details:

·         Full-Time, permanent

·         Salaried

·         On-Site

·         Hours of Work: 7:00 a.m. to 3:30 p.m. or 9:30 a.m. to 6:00 p.m. or as determined by the direct manager due to business needs.

·         Schedule: Monday to Friday

·         Travelling to customer sites as scheduled

Location:                          Phoenix, Arizona.

Summary:

The primary purpose of this position is to provide field service in the Commissioning of new Digital LED signs and the On-Site Service (break-fix) and Preventative Maintenance of Digital LED signs.

The primary responsibilities and duties include but are not limited to:

• Mandatory Monday to Friday with adjustment to travel and due to customer needs scheduling may interfere with the weekend work as assigned by the manager.
• Commissioning of new LED Signs: On-Site locations across USA (and Canada as required.)
• Fill out the Clear to Service form right after commissioning is done or within a week after commissioning
• Take 4K pictures of the display(s) with content, and upload to Project folder.
• Ability to properly install indoor LED displays—securely fastening mounts to walls/structures and aligning cabinets level, plumb, and flat (including Z-axis).
• Demonstrates patience and precision to avoid rushing installations and ensure accurate cabinet alignment.
• Priority Break/Fix: On-Site locations as needed.  On site parts replace the LED modules, power supplies or controllers as required to repair sign or other required components.  Configuration skills for NovaStar systems as well as others.
• Maintain customer satisfaction ratings based on criteria established by the company.
• Input service call information into Service ticketing system to log customer information and actions taken along with required next steps. Diligently enter required information into drop down menu fields to facilitate the gathering of service and product performance metrics.
• Additional responsibilities and duties will be assigned by the Managers when there is no schedule for commissioning the display, the incumbent is to provide support and services to the office / facility to work with either the FPP team and configuration group or NOC USA Service team.
• In doing the above activities, create a positive customer experience while meeting Company standards pertaining to quality of work performed and in compliance with company policies, procedures, legislation, regulation and directions and identify non-compliance for resolution.
• Participate and comply with all health and safety processes and initiatives to ensure that Media Resources remains a safe workplace.
• Ensure all service requests are completed to the customer’s satisfaction in a timely manner.
• Ensure all service calls are proactively followed up and customers kept updated on service ticket status and all pertinent information is entered into service tickets to facilitate the gathering of service performance and product metrics.
• Work collaboratively with other team members and leadership

Requirements / Qualifications:

Academic Training:

• Completion of a two- to three-year college program in electronics or completion of a four-year apprenticeship program in electronic servicing and repair; or completion of high school or college courses in electronics and on-the-job training an asset.
• Trade certification for electronics technicians an asset.

·         Working at Heights & Lift Operator Certifications is considered an asset.

Work Experience: 

·         5 Years’ Experience in Field Service and Maintenance.

·         Experience in working at heights and operation of a bucket truck and scissor lifts.

Specific Competencies:

·         Valid driver’s license and a clean driving record.

·         Ability to travel within the US as well as Canada when required, able to be on the road for a significant amount of time.

·         Able to access and work on outdoor LED sign structures at heights up to 100 ft. in varying weather conditions.

·         Ability to work independently to suggest and implement solutions for issues encountered in the field.

·         Solid understanding of networking (Hardline, Wireless and Cellular).

·         Solid understanding of Electrical installation and service.

·         Exceptional written and verbal communication skills with a real desire to help customers and create a positive customer experience.

·         Ability to work professionally with outside service providers.

Media Resources Inc. is one of the top-performing companies in the Signage Industry, and it is a place that offers big growth possibilities. Our customers range from the top billboard advertising companies in North America to leading commercial sign companies & AV industry leaders, to advertising agencies and building developers. For them, we design and manufacture world-class indoor & outdoor digital displays, large-format digital printing, 3D creations, and North American sign installation services.

We are in this position because of the great people that make up the Media Resources team from the team members who make our products and install signage from across the industry, to the people who service our customers directly, to the people who keep the “engine running”. Truly we believe great experiences start with great people.

We are looking for people to join our team. If you are someone who shares our values around having a passion for excellence, a belief in a result-driven work environment, a belief in a culture focused on innovation & continuous improvement, and a system built on teamwork & internal promotion then Media Resources might be a place for you!