What are the responsibilities and job description for the Call Center Specialist position at Medi Trans, LLC?
Call Center Specialist
Medi Trans, LLC
SUMMARY: Following all company policies and procedures. Work directly with members to achieve all Call Center/Gas Reimbursement performance and contractual compliance objectives.
ESSENTIAL FUNCTIONS
- Ensures adherence to Gas Reimbursement Policies and Procedures.
- Ensure calls are handled efficiently, accurately, and in a timely manner.
- Assists members/family with any complaints.
- Monitor/Verify all incoming GR Forms
- Responsible for entering all GR information into the Novus System accurately.
- Work with CSR, Dispatch, and Claims Supervisors on any GR requests or payments.
- Communicate and coordinate with Executive Management to ensure GR performs as a cohesive unit and meets performance goals.
- Other duties as assigned.
QUALIFICATIONS REQUIRED
- Previous experience in a Call Center Environment.
- Ability to work well with people. Strong leadership skills
- Exceptional organization and time management skills.
- Positive attitude, good judgment, and strong work ethic.
- Demonstrate excellent interpersonal communication skills.
- Strong computer skills. Proficiency and speed working in all Microsoft Office products.
- Strong organizational skills, including time management and documentation.
- Knowledge of telephone call center systems.
MINIMUM REQUIRED EDUCATION/TRAINING
- High school diploma or equivalent
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Call center: 2 years (Preferred)
Work Location: In person
Salary : $16 - $17