What are the responsibilities and job description for the Telemarketer position at Medi-Plex Healthcare Professionals?
Job Description
Medi-Plex Healthcare Professionals, LLC. is a certified Medicare Home Health Agency that offers comprehensive home health services to its clients. Quality care is the primary focus of our organization and we make every attempt to personalize our service to meet the needs of our clients. It is important to us that service standards exceed the industry average.
At Medi-Plex, we encourage ongoing collaboration between our professional health staff and your physicians to design a plan of care that meets the client's needs.
We are looking for an enthusiastic Telemarketer to generate leads/referrals either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing previous or potential patients to receive skilled home health services.
A successful telemarketer must be friendly and persuasive. You must be able to understand the patient’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also have excellent customer service skills and be cool-tempered to deal with aggressiveness and complaints.
The goal is to promote business growth by expanding the company’s clientele.
Responsibilities
? Cold call previous patients using a given phone directory and script to generate leads/referrals
? Answer incoming calls from prospective patients
? Use scripts to provide information about service features and present those service benefits
? Ask pertinent questions to understand the patients requirements ? Record the patient’s personal information accurately in a computer system ? Deal with complaints or doubts to safeguard the company’s reputation
? Go the “extra mile” to meet the patient’s needs by being able to answer all questions and immediately address any concerns
? Keep records of calls & leads and record useful information Requirements and skills
? Proven experience as telemarketer or similar sales/client service role
? Proven track record of successfully meeting sales quotas preferably over the phone
? Working knowledge of relevant computer programs and telephone systems ? Excellent communication and presentation skills
? Proficient in English
? Skilled in negotiation and dealing with complaints
? Persistent and results-oriented
? Patient and able to handle client rejection
? High school diploma or GED equivalent
Part-Time
Monday – Friday
On Site