Dealership Parts Manager

Medford Power Sports Parts Manager

3735 Crater Lake Hwy, Medford, OR 97504

Job Data

Job Title-Parts Manager

Department-Parts Department

Supervisor-Dealer Principal/GM

Summary Description

We are seeking an experienced and motivated Parts manager, ensuring efficiency, profitability, and customer satisfaction.

Key Result Areas

• Parts Department Operations
• Management
• Customer Service

Major Duties and Responsibilities

1) Parts Department Operations

• Set-up and maintain a smooth running, efficient P&A department.
• Review all stock orders to ensure a fast moving balanced inventory of Parts & Accessories.
• Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.
• Assist staff when needed.
• Supervise and maintain an accurate up-to-date inventory management and control system.
• Establish procedures for ordering, receiving, logging into inventory, displaying, and selling all merchandise.
• Ensure employees keep a clean and orderly department.
• Oversee daily operations of the Parts department.
• Develop and implement strategies to increase profitability and streamline processes.
• Foster a customer-focused culture, resolving escalated concerns professionally.
• Manage budgets, expenses, and inventory to maximize operational efficiency.
• Coordinate with the Sales department to support dealership-wide success.

2) Management

• Employ sound management practices to ensure parts department contributes acceptable levels of gross and net profit.
• Maximize return on investment of parts inventory.
• Grow the volume of P&A sales.
• Maintain budgeted revenue and expense objectives.
• Develop advertising and promotional campaigns for merchandise.
• Provide reports to Dealer Principal or General Manager, as requested.
• Develop monthly and annual objectives for the department in collaboration with Dealer Principal or General Manager.
• Attend training sessions to keep current with P&A merchandising and inventory control issues.

3) Customer Service

• Provides superior customer service to both internal (Service Department) and external customers.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to staff and customers.
• Estimate length of time to receive any back-ordered parts and clearly communicate it to customer. Avoid setting high customer expectation levels in situations where expectations are not likely to be met.
• Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to Superior Customer Service.

4) Promotions

• Plan and execute “exceptional” promotions to bring both “new and existing” customers into the dealership on a regular basis.

Supervisory Responsibilities

• Establish departmental work schedule, balancing the workload of all employees.
• Establish job assignments for all P&A employees within their skill level.
• Set policies and procedures for P&A department.
• Manage employee performance (evaluate and council).
• Assist Dealer Principal/Owner with recruiting, interviewing, hiring, and terminating employees.
• Maintain records of all employee performance reviews.
• Provide training for all P&A employees

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all P&A personnel by maintaining positive relationships with customers, employees, GM and owner(s).
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Demonstrate an interest in growing the P&A business.

Qualifications & Job Requirements

• 5 years experience with retail sales and inventory management.
• Prefer knowledge and experience with servicing of Motorcycles and Powersports such as Polaris, CF Moto, Honda, Kawasaki, Suzuki etc and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.
• Two years of management experience

Physical Demands

• The noise level in the work environment is occasionally loud.
• Occasionally required to bend, stoop, crouch, reach, and lift 50 lb. of material.

Working Conditions

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.

Benefits

• Health Insurance
• Simple IRA with employer match at 3%
• Paid Holidays
• Colonial Life
• Employee discount
• Performance bonuses and spiffs
• PTO

Pay

• Pay is 50-70k commission

Schedule is Tuesday-Saturday 10am-6pm

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $50,000 - $70,000