Store Manager - Medford County Market

The Store Manager will assist in overseeing all aspects of daily store operations including employees, profit/sales, effective cost control, customer satisfaction and standards for the entire store. All duties will be performed in a manner that will help achieve the Medford Cooperative’s mission and goals.

RESPONSIBILITIES

• Lead employees by positive example in all actions and communications.
• Oversee each departments’ schedules to ensure that we are providing customers with the best shopping experience while obtaining expected budgets.
• Achieve budgeted financial goals and ensure profitability through the tracking of costs/sales and the execution of marketing plans, product promotions, product displays and cost control techniques.
• Review monthly Profit and Loss statements to ensure store is running efficiently and on budget. Make any appropriate changes if needed in order to ensure goals are met.
• Achieve a high level of understanding of the scanning & receiving process and the back-office system up to and including: managing ad batches, vendor price files, margins etc.
• Basic understanding of building ads: working with the cooperative team and vendors on promotions and their implementation.
• Oversee all areas of the store, consistently leading by example and applying effective management techniques.
• Manage and train employees; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback.
• Communicate with management and Human Resources in regards to department hiring needs, employee relations, employee accidents/injuries, department conditions, and other concerns as needed.
• Participate in the interviewing process for store personnel.
• Serve customers throughout the store while modeling a service-oriented culture and providing “best in class” customer service, which includes, greeting, engaging, and thanking every guest for their business.
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints.
• Monitor inventory controls for every department and sustain a high level of product knowledge.
• Assist with store promotional sales events as needed and other duties as assigned.
• Work with vendors for best position on products, displays and ad planning.
• Ensure that each department is always full and fresh with the best quality products, organized sanitary and overall upkeep of equipment and appearance is well maintained.
• Connect daily with each department to review daily schedule, department conditions and determine where assistance may be needed; providing hands-on assistance as needed.
• Assist to create attractive department displays and end caps based on specific sales for the week.
• Maintain a clean and safe work environment throughout the property by adhering to safety/sanitation regulations and procedures. Basic understanding of building and equipment maintenance.
• Must know and perform other duties as required, including but not limited to: cashier, courtesy, general housekeeping, shelf management, office tasks and daily bookkeeping.
• Perform other duties as required.
• Promote positive culture and ensure effective communication
• Performs other duties as required

KNOWLEDGE AND SKILL REQUIREMENTS

Education and Experience Required:

• Must have a minimum of 5 years Customer Service Management experience in grocery or retail environment.
• Preferred 5-7 years grocery retail experience in overall store operations.
• Regularly scheduled travel to other Medford Cooperative locations will be required for educational purposes.

Skills and Abilities Required:

• Friendly, courteous, service-oriented attitude
• Strong understanding of department financials and the ability to manage budgets to meet financial goals
• Ability to provide clear direction and delegate responsibilities to a team after determining department needs
• Ability to quickly adapt to changing conditions, priorities and circumstances
• Strong knowledge of local and state health, sanitation and safety regulations
• Strong sense of urgency, time management, prioritization and multitasking skills
• Strong sense of team – ability to anticipate the needs of the team
• Strong computer skills, working knowledge in Microsoft Office product suite
• Excellent problem-solving and conflict resolution skills
• Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
• Willingness to become involved in the community

WORKING CONDITIONS

Position requires this candidate to work 45 hours per week in this full-time position.

Schedule includes weekends and holidays, flexibility is essential.

Lift 50lbs occasionally, lift 20lbs regularly.

Stand and walk for the duration of work shift. Sitting occasionally.

Smoke-free environment.

This position is primarily indoors but at times may be exposed to heat/cool outdoor temperatures as well as when entering coolers.

EQUAL OPPORTUNITY EMPLOYER