MedComm QA/Training Supervisor

PARTNERS FOR LIFE. Partners – not employees. Our partners are woven together for the same purpose and have chosen to embark on a lifelong partnership of respecting each other and the patients we serve. Encompassing the principles of Servant Leadership, our partners follow the core values of Safety, Integrity, Excellence, Accountability, and Compassion in our pursuit to provide premier medical transportation services. Through our acclaimed in-house education program, our partners are given opportunities for career and personal growth with an emphasis on work/life balance. All positions are provided with industry competitive compensation and benefits.

Join our journey – we are going places and you are an integral part of that future.

Job Description Summary

The MedComm QA/Training Supervisor is responsible for assisting the MedComm VP and MedComm Manager by providing leadership, mentorship, and oversite of the day-to-day functions and operations within MedComm. Concentrating on quality assurance, training, and onboarding, This will also include process improvement within MedComm and with the MedComm training/onboarding process. The MedComm QA/Training Supervisor will help ensure optimal performance of MedComm as well as maintaining high quality customer service. Responsibilities are accomplished and based on MedFlight’s mission, vision, and values.

Other Responsibilities

• Interact with other department supervisors and dispatching clients to develop, implement, and maintain necessary reports and documentation to be compliant with established operational goals and objectives.
• Maintain situational awareness and mitigating issues as they occur.
• Lead and direct air and ground Communication Training Officers in the most effective, efficient, and professional manner.
• Model Servant Leadership and Just Culture philosophy.

1. G.E.D. or High School Diploma required.

2. Healthcare or EMS experience preferred.

3. Bachelor’s degree in a related field preferred.

4. Certified Flight Communicator and/or CommLab simulation completion preferred or obtained within two years of hire.

5. 3 years’ experience as a Communications Specialist or 3 years’ previous dispatching experience in a progressive communications center preferred.

6. Minimum of two years of leadership (formal or informal) experience preferred.

7. Embraces the fundamentals of Servant Leadership and Just Culture.

8. Successful candidate is a collaborator, adaptable, able to influence key stakeholders, willing to solve problems, and initiative-taking.

9. Requires demonstrated knowledge and proficiency in Microsoft Office programs, dispatch hardware and software and proven ability to develop and maintain database reports and spreadsheets.

10. Requires excellent communication and people skills with all levels of staff.

11. Requires demonstrated critical thinking skills necessary to be able to prioritize assignments.

12. Ability to analyze data to identify trends and make recommendations to improve services.

13. Demonstrates service-oriented skills by actively looking for ways to help people.

14. Demonstrates solid judgement and decision-making skills by considering the relative costs and benefits of potential action to choose the most appropriate one.

15. Excellent written and verbal communication skills.

16. Ability to multi-task and manage multiple projects at one time.

17. Ability to work well with all levels of staff.

18. Ability to work in an unstructured, non-routine environment.

19. Ability to work independently with minimal direction.

20. Good planning and organizational skills.

21. Ability to negotiate effectively.

22. Will provide support 24/7 to MedComm staff.

Working Conditions

Work is performed in a normal office environment with minimal exposure to noise, heat, dust, etc. Sitting or standing for long periods of time.