Dispatch Manager

MedEx is a premier medical transportation provider serving healthcare systems across North Carolina. We are dedicated to delivering safe, efficient, and compassionate care through our comprehensive transport services. At MedEx, we pride ourselves on building a culture where employees feel valued, supported, and empowered to grow within the EMS industry.

Our 24/7 operations support:

• Advanced Life Support (ALS)
• Basic Life Support (BLS)
• Bariatric Transportation
• Wheelchair Transportation
• Special Event Coverage
• 911 / Emergency Services

Position Overview:
MedEx is seeking an experienced and driven Dispatch Operations Manager to lead and oversee our communications and dispatch team. This leadership role is responsible for ensuring the efficient coordination of all transport requests, optimizing resource utilization, and maintaining the highest standards of service delivery.

The Dispatch Operations Manager will work closely with senior leadership and field operations to drive performance, implement process improvements, and ensure seamless day-to-day dispatch operations in a fast-paced, high-demand environment.

Key Responsibilities:

• Oversee daily operations of the dispatch center, ensuring efficient and timely coordination of all medical transport services
• Lead, coach, and develop dispatch staff, including scheduling, performance management, and training
• Establish and enforce dispatch protocols, policies, and best practices to ensure compliance and operational excellence
• Monitor system performance, call volume, and unit utilization to optimize deployment strategies
• Serve as the primary point of escalation for complex or high-priority incidents
• Collaborate with Operations, Billing, and Clinical teams to ensure seamless communication and service delivery
• Analyze operational data and generate reports to identify trends, gaps, and opportunities for improvement
• Implement technology solutions and workflow enhancements to improve efficiency and accuracy
• Ensure compliance with all regulatory requirements and company standards
• Participate in on-call rotation and provide leadership support during nights, weekends, or critical incidents as needed

Qualifications:

• Proven experience in dispatch operations, EMS, logistics, or a related field (management experience strongly preferred)
• Strong leadership skills with the ability to motivate, develop, and manage teams
• In-depth understanding of dispatch systems, including CAD software and real-time tracking tools
• Excellent decision-making and problem-solving skills in high-pressure environments
• Strong analytical skills with the ability to interpret data and drive operational improvements
• Exceptional communication and interpersonal skills
• High level of organization, attention to detail, and accountability
• Proficiency in computer systems and data management tools
• High school diploma required; Associate’s or Bachelor’s degree preferred

Benefits (Full-Time, after 90 days):

• Health, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Supplemental Insurance Options
• Flexible Scheduling Opportunities
• Direct Deposit
• Paid On-Site Continuing Education

Compensation: Negotiable , based on experience and qualifications .

Why Join MedEx?

• Leadership opportunity within a mission-driven healthcare organization
• Direct impact on operational efficiency and patient care delivery
• Collaborative and supportive leadership team
• Opportunities for career advancement and professional growth

How to Apply:
If you are a results-driven leader with a passion for operational excellence and emergency services, we encourage you to apply and become a key part of the MedEx leadership team.

MedEx is an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person