What are the responsibilities and job description for the DONATION COORDINATOR MANAGER position at Medcure, Inc.?
Job Summary:
The Manager of Coordination & Donor Services' primary responsibility is to coordinate and direct the donation process for whole body donors. The Manager of Coordination & Donor Services will work closely with funeral homes, hospices, and donor families in coordinating care. The Manager of Coordination & Donor Services must possess natural empathy and sincerity to counsel grieving families. The Manager of Coordination & Donor Services provides supervisory skills in ensuring efficient and error-free processes through guiding, training, instructing and auditing Donation Coordination department members.
Essential Tasks:
- Manage staffing levels, donation protocols, and compliance with AATB regulations.
- Ensure that appropriate documentation is signed and approvals obtained in all donor cases.
- Develop training modules when required and act as trainer for newly hired staff if necessary.
- Assign driver and transport services' schedules with respect to movement of donors.
- Interact with Quality Assurance, Business Development, Lab or Marketing when necessary to ensure donation procedures are complied with and communications with donor families conform with accepted guidelines.
- Investigate complaints and provide resolution when required.
- Provide reports to senior management as needed including but not limited to: call analysis data, donor statistics, hours worked and expenses.
- Serve as departmental point of contact during audits.
- Apply advanced knowledge of the donor process in problem-solving, relationship building and fielding questions from the coordination staff.
- Manage the coordination schedule and provide coverage for temporary staff shortages.
Accountability:
Frequently, the Manager of Coordination & Donor Services' decisions and actions strongly impact the company's revenue, operations, reputation, and/or customer satisfaction. The Manager of Coordination & Donor Services makes independent decisions but is guided by routine procedures, established guidelines, and clearly stated standards. The Manager of Coordination & Donor Services performs work under minimal supervision.
Knowledge and Skills:
- Strong management skills
- Ability to delegate supervisory tasks to the Coordination Supervisor
- Efficiently utilize office machinery
- Complete tasks using computer software at an advanced skill level
- Provide excellent customer service via all instruments of communication, both internally and externally
- Comfortably interact with funeral homes, hospice programs, hospitals, and building maintenance vendors
- "PAY DEPENDS ON EXPERIENCE"