What are the responsibilities and job description for the Customer Service Associate position at MedChemExpress LLC?
Job Summary
We are seeking a dynamic and dedicated Customer Service to join our growing team! In this vital role, you will be the first point of contact for our customers, delivering exceptional service and ensuring a positive customer experience. This is an exciting opportunity to build your customer service expertise while working in a fast-paced, collaborative, and supportive environment.
Duties
- Answer incoming customer phone calls and respond to email inquiries
- Provide product, order, shipping, and general account information to customers
- Coordinate with internal departments, including Accounting, Sales, Purchasing, Shipping, and the laboratory team, to resolve customer requests
- Process customer requests related to orders, quotations, invoices, shipments, and replacements
- Research customer inquiries and provide timely, accurate resolutions
- Maintain accurate customer records and documentation in company systems
- Follow up with customers regarding outstanding issues and order status
- Prioritize and manage multiple customer requests while meeting response time expectations
- Escalate complex issues when appropriate while resolving routine matters independently
- Perform other customer service and administrative duties as assigned
Skills
- College degree preferred
- Basic computer proficiency (Microsoft Office, web-based systems, email) .
- Strong written and verbal communication skills
- Excellent attention to detail and accuracy
- Ability to manage multiple competing priorities in a fast-paced environment
- Strong critical thinking and problem-solving skills
- Ability to work independently and exercise sound judgment
- Some Mandarin Chinese language skills preferred but not required
Benefits:
- Paid Time Off (PTO)
- Paid Sick Leave
- 401(k) Retirement Plan
- Medical Insurance
- Quarterly Bonuses
Pay: From $20.00 per hour
Work Location: In person
Salary : $20