LONG-TERM CARE REGIONAL COORDINATOR

Definition and Role
The position of Long-Term Care Regional Coordinator reports directly to the Program Director of Long-Term Care. The Long-Term Care Regional Coordinator prepares for and delivers resident care in the long-term care setting under the direct supervision of the Director of Long-Term Care and in collaboration with licensed nurses and providers. This role serves as a key member of the MedCentris long-term care team, ensuring residents receive safe, high-quality care while supporting effective communication among coworkers, residents, families, and facility personnel.

The Long-Term Care Regional Coordinator acts as an extension of the rounding team, maintaining compliance with facility and MedCentris policies and procedures, and providing administrative support including the coordination of diagnostics and care-related documentation. While not functioning in a licensed capacity, the role is essential in bridging communication between residents, facility staff, and the MedCentris team, ensuring continuity of care, a safe environment, and the delivery of excellent customer service.

Job Responsibilities and Duties

• Care Coordination for residents in Long-Term Care settings and providers from start to finish.
• Utilizes the Onboarding presentation and prepares the onboarding facility folder to leave at start-up.
• Assist with Onboarding of facility and orienting the facility to MedCentris process.
• Establish a rapport with LTC facility leadership team and provide updates to the Program Director as needed keeping up with consistent phone calls, emails, and/or in-person visits.
• Identify facility specific priorities (Formulary, Part-B vendor, etc.) and ensure MedCentris team are following their directive.
• Promote and exemplify Company mission, vision, and values always.
• Receive all intake information and share the appropriate information with the Patient Access department
• Assists with obtaining consents as needed.
• Communicate with all appropriate staff (MedCentris and facility) with day-to-day changes.
• Creates schedules, and maintains LTC facility schedules in accordance with resident, facility, and provider schedules. (Assist with schedule modifications such as therapy/outpatient appointments).
• Contact facility designated representatives to verify correct contact information and verify scheduled nursing home visits and add any new resident information prior to rounding day.
• Communicate with the business development team, discharge planners, Patient Access and facility contacts to receive new and returning residents in a timely manner.
• Comply with all areas of MedCentris’ Compliance Program and HIPAA regulations.
• Expected to cover in an LPN/MA role as needed in all places of service.
• Provide effective communication to residents, their families, team members, and other health care professionals.
• Demonstrate commitment and professional growth by participating in in-service programs and maintaining/improving competency.
• Collect, analyze, and record relevant facility and resident data.
• Assist with coordinating patient care plans and addressing needs identified by provider.
• EMR documentation
• Observes, records and reports any known facility/resident/provider complaints and reports to Program Director.

• If needed, assist providers with treatments, in accordance with the plan of treatment, as permitted by the State and local regulations.
• Assists the RN/LPN/MD/NP/PA in performing specialized procedures when in provider-support role.
• Prepares equipment and materials for treatment and adheres to aseptic and/or sterile technique.
• Reorient the facility to the MedCentris team and process as needed.
• Assist with occasional audits to make sure facility charting is compliant with MedCentris orders.
• Follows up with facility after opportunities/barriers identified by MedCentris team and plan put in place.
• If applicable, can attend facility case conferences/interdisciplinary team meetings to discuss partnership issues, resident/staff problems, and to identify opportunities and barriers within the partnership.
• Performs wound care and dressing changes as directed by the MD/NP/PA. Including competency on advanced wound care dressings. i.e.: TCC, dermal skin substitutes, compression wraps, etc. within scope of practice.
• May receive orders from the MD/NP/PA and follow those orders, that are within the realm of practice for a MA/LPN, and within the standards of practice for the facility in which he/she is working in.
• Complete any necessary paperwork and turn it in daily as indicated. Including documentation within the company’s EHR.
• Perform photo documentation and picture taking of wounds.  
• Other duties as assigned.
• Travel is required to various facility locations within a 150-mile radius of central location.
   

Physical Requirements

• Mobility and Lifting: Frequent sitting for extended periods of time; frequent standing; frequent lifting up to 25 pounds.
• Visual: Constant ability to read information, including close up; constant ability to use a computer screen; frequent use of good overall vision, including color perception.
• Dexterity: Constant eye and hand coordination and manual dexterity to write, operate a computer keyboard and finely manipulate small objects.
• Emotional/Psychological: Constant ability to make decisions and concentrate.

Qualifications

• LPN/MA level education
• One-year experience in general office environment
• Ability to communicate verbally and in writing effectively.
• Demonstrates proven decision-making skills.
• Must read, write and comprehend English.
• High School Diploma or equivalent required.

Qualifications

• LPN/MA level education
• One-year experience in general office environment
• Ability to communicate verbally and in writing effectively.
• Demonstrates proven decision-making skills.
• Must read, write and comprehend English.
• High School Diploma or equivalent required.