DISPATCHER - AIR AND GROUND

Join the Journey: Become a Partner for Life

At MedFlight, we don’t just hire employees — we build partnerships for life.

Our partners are woven together for the same purpose and have chosen to embark on a lifelong partnership of respecting each other and the patients we serve. Encompassing the principles of Servant Leadership, our partners follow the core values of Safety, Integrity, Excellence, Accountability, and Compassion in our pursuit to provide premier medical transportation services. Through our acclaimed in-house education program, our partners are given opportunities for career and personal growth with an emphasis on work/life balance. All positions are provided with industry competitive compensation and benefits.

Position: Dispatcher – Air & Ground (Communications Specialist)

Location: Dublin OH

Compensation: Starting at $20.15/hr

Schedule: Full-Time | Rotating 12,10 & 8 hour shifts (days, nights, weekends, holidays)

Shift Differentials:

• Mon–Thurs, 7:00 PM – 7:00 AM ? $2/hr
• Fri–Sun, 7:00 PM – 7:00 AM ? $3/hr
• Sat–Sun, 7:00 AM – 7:00 PM ? $2/hr

What You’ll Do

As a Dispatcher – Air & Ground (Communications Specialist), you’ll be critical to the success and safety of every transport— connecting patients to life-saving care. You’ll:

• Receive, process, and coordinate emergency and non-emergency medical transport requests for both rotor wing and ground units
• Assign the most appropriate resource promptly, ensuring safety and efficiency
• Track and communicate with all active transport units in real-time
• Collect and maintain accurate, detailed records for all missions
• Initiate and follow the Post Accident Incident Plan (PAIP) when required
• Collaborate closely with aviation staff, field crews, and leadership to ensure seamless communication and top-tier service

What is Required

• High school diploma or equivalent (required)
• Ohio EMT certification – preferred
• Emergency Medical Dispatcher (IAED EMD) certification – preferred or within 3 years of hire
• Certified Flight Communicator (CFC) certification – required within 1 year of hire
• Minimum 2 years of experience in EMS, law enforcement, critical care, or air medical dispatching preferred
• Strong multitasking and communication skills — especially under pressure
• Proficiency in Computer-Aided Dispatch (CAD), radio systems, and communication platforms
• Working knowledge of medical terminology
• Exceptional organizational, negotiation, and computer skills
• Ability to stay alert and focused in high-stress, fast-paced environments
• Must be able to wear a telephone headset for extended periods

Why MedFlight?

• Competitive pay & comprehensive benefits
• Career growth opportunities
• A team-oriented culture that values safety, integrity, and compassion
• The opportunity to make a real impact — every shift, every call, every life

Join our journey — be the calm voice behind every life-saving mission.

Apply today and become a Partner for Life.

MedFlight and MedCare provide equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.