Patient Service Representative - Fargo, ND (In-Person)

⭐ Now Hiring: Full Time Patient Service Representative (Healthcare) ⭐

📍 On Site | Fargo, ND

Schedule: Monday - Friday, 8AM-4:30PM

Join a growing healthcare organization where your work truly makes a difference.

Pivotal Health is a nationally recognized leader in sleep medicine services. We partner with hospitals, universities, clinics, and physician practices to help patients get diagnosed, treated, and supported for sleep disorders. If you enjoy helping people, thrive in a fast paced environment, and take pride in accuracy and reliability, this could be a great fit for you.

🩺 About the Role

As a Patient Service Representative, you will be the first point of contact for patients and referral sources. This is an in person position in a professional healthcare setting where consistency, attention to detail, and excellent communication are essential.

⚠️ Important

This role includes a 90 day probationary period with no missed days, no late arrivals, and no early departures. Strong attendance is critical to success in this position.

📞 What You Will Do

• Answer a high volume of incoming calls throughout the day
• Schedule patient appointments and manage intake information
• Collect and verify patient demographic and insurance details
• Accurately enter data into the Electronic Medical Records system
• Respond to patient questions regarding appointments and accounts
• Screen calls and take detailed messages when needed
• Verify insurance coverage requirements prior to scheduled services
• Communicate with referral sources to obtain additional information or provide updates
• Support the team with additional administrative duties as assigned
  
  

✅ What We Are Looking For

• High school diploma or GED required
• 2 to 3 years of experience in customer service, scheduling, or data entry
• Healthcare or medical office experience strongly preferred
• Familiarity with medical terminology
• Strong multitasking and time management skills
• Clear, professional communication skills
• High attention to detail and accuracy
• Ability to work independently in an office environment
• Proven history of reliable attendance and punctuality
  
  

🎁 What We Offer

• Medical, dental, and vision insurance
• Paid time off
• 401k with company match
• Stable, full time schedule
• Supportive team environment
• Opportunity to grow within a respected healthcare organization
  
  

If you are dependable, detail oriented, and ready to be part of a team that helps improve patients’ lives every day, we encourage you to apply today.

Equal Opportunity and Compliance Statements

STATEMENT OF POLICY: Pivotal Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.

AFFIRMATIVE ACTION PLAN (AAP): The Affirmative Action Plans for Minorities and Women, Individuals with Disabilities, and Protected Veterans are available for inspection by appointment with Human Resources during regular business hours.

REASONABLE ACCOMMODATION: Individuals with disabilities who need accommodation may contact Human Resources at (864) 272-1843 or TTY 711 (Relay).

EMPLOYMENT ELIGIBILITY: This employer participates in E Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.