SWHC RMCTV Patient Care Coordinator

SWHC Surgery Center Workforce Solutions LLC

Patient Care Coordinator

Position Summary: The Patient Care Coordinator supports the ambulatory surgery center by coordinating surgical case scheduling, patient communication, and front office workflows to ensure safe, efficient, and patient-centered care. This role maintains accurate electronic records, protects patient confidentiality, and collaborates closely with physicians, anesthesia, and surgery center staff to optimize daily operations.

Position Details:

• Employment Type: Full-Time
• Pay Range: $22–$28 per hour

Accountable to: ASC Administrator/Director

Responsibilities:

Patient Care Coordinator duties will consist of, but are not limited to:​

• Greet patients, visitors, and family members and remain sensitive to their needs.​
• Screen, take messages, route incoming calls, and assist with outgoing calls in a respectful manner.
• Contacts patients with arrival times, notifies them of what to fill out or bring on DOS, and answers any questions they may have. If clinical questions arise, contact someone at the surgery center.
• Obtain and document the name and contact information of the responsible adult (18 or over) taking the patient home.
• Schedule surgical cases in the EHR system.
• Work with physician offices to obtain information needed in order to schedule cases.
• Verify that all required patient information and forms are complete, accurate, and entered into the EHR prior to the surgery date, including scheduled procedure, special equipment, anesthesia type, and insurance information.
• Work with surgery center staff to ensure cases brought to the center are appropriate for the center and within block and facility schedule.
• Create block time schedule for HST and assure physician offices are utilizing their block minutes. Report all shortcomings or challenges with block time to the ASC Administrator/Director.
• Keep strong rapport with physician office schedulers and proactively check in with them to assure seamless communication.
• Work with MedBridge to ensure they have the information they need in order to quote patient portions and bill appropriately.
• Collect payments on DOS as needed and accurately document all payments received.
• Coordinate with anesthesia group to ensure coverage and notify Director if a concern arises.
• Cancel cases for patients who do not show up for surgery, accurately documenting the appropriate cancellation code.
• Assist with data collection of Quality Assurance and Performance Improvement (QAPI) information.
• Assist in monitoring and auditing patient records for completeness and accuracy of documentation.
• Assure the confidentiality and security of all electronic records and releases of information in accordance with patient authorization and center policy.​
• Follow all HIPAA guidelines when handling patient records.
• Ensure that access to EHR and other clinical systems is appropriately secured at the end of the day (log off, lock workstations, secure any printed materials), in accordance with center policies.​
• Ensure subpoenas and record requests are processed in a timely manner and forwarded to appropriate personnel.
• Assist with filing, scanning, and additional administrative support. 
• Train and supervise new personnel in front office workflows, including proper use of the EHR and practice management systems.​
• Act as a liaison between the surgical team and the patient’s family, ensuring that relevant updates are provided when needed.
• Performs other duties, as assigned.

Qualifications:​

• High school graduate or equivalent.​
• One (1) to two (2) years minimum clerical medical office experience required; ASC experience preferred.​
• Must have current BLS certification.​
• Full command of the English language, both verbal and written.​
• Medical terminology required.
• ​Experience with surgery scheduling strongly preferred
• Prior administrative experience in a medical setting preferred.

Salary : $22 - $28