What are the responsibilities and job description for the ERP & Business Systems Specialist position at Medbio, LLC?
This position is primarily focused on ERP and business systems, with some hands-on IT support responsibilities for our Orchard Park location.
What You’ll Do
ERP & Business Systems
We’re looking for someone who is naturally curious, enjoys figuring out how systems and processes work, and wants to become a trusted resource across the organization.
We also value an AI-forward mindset. You don’t need to be an AI expert, but you should be interested in using modern tools, including AI and language models, to improve documentation, reporting, troubleshooting, and everyday work.
As you develop expertise in DELMIAWorks and Medbio’s business processes, there will be opportunities to expand your responsibilities and impact across the organization.
Why Medbio?
At Medbio, our work supports the medical device industry and ultimately helps improve people’s lives. Our culture is guided by our CARES values:
Continuous Improvement | Accountability | Respect | Excellence | Service
If you’re looking for an opportunity where you can combine technology, manufacturing, problem-solving, and continuous improvement while developing into a business systems subject-matter expert, we’d love to hear from you.
Apply today to join the Medbio team.
Work Location: In person
Pay: $70,000.00 – $85,000.00 per year
What You’ll Do
ERP & Business Systems
- Serve as a primary resource for DELMIAWorks questions and support across manufacturing, inventory, purchasing, planning, sales orders, shipping/receiving, and quality.
- Troubleshoot system issues, identify root causes, coordinate vendor support when needed, and follow issues through resolution.
- Support ERP system administration, including user accounts, roles, permissions, and configuration.
- Help maintain accurate and consistent ERP master data.
- Train employees on DELMIAWorks and develop user-friendly work instructions, FAQs, and troubleshooting guides.
- Support reporting and data requests and develop knowledge of ERP reporting tools and underlying data structures.
- Assist with testing system upgrades, patches, enhancements, integrations, and configuration changes.
- Identify opportunities to improve and standardize ERP processes and workflows across Medbio locations.
- Partner with employees across Operations, Supply Chain, Quality, Finance, Customer Service, and other functions to understand business needs and improve system utilization.
- Serve as the on-site point of contact for basic IT support at the Orchard Park facility in partnership with Medbio’s broader IT team.
- Provide first-level support for laptops, desktops, peripherals, Windows, and Microsoft 365.
- Assist remotely with troubleshooting and equipment installations as directed by the IT team.
- Support employee onboarding and offboarding, including equipment and system access.
- Escalate network, server, cybersecurity, and more complex technical issues to the appropriate IT resource.
- Provide remote support to employees at other Medbio locations as needed.
- Approximately 2–5 years of experience supporting ERP, MRP, MES, business systems, or related applications.
- Manufacturing experience strongly preferred.
- Experience with DELMIAWorks/IQMS is a plus, but not required.
- Degree in Information Technology, Information Systems, Business Systems, or a related field preferred, or an equivalent combination of education and experience.
- Working knowledge of Windows PCs, hardware, Microsoft 365, and basic networking concepts.
- Familiarity with SQL, Crystal Reports, Power BI, or similar reporting tools is a plus.
- Understanding of manufacturing processes such as production, inventory, purchasing, bills of material, routings, and quality is preferred.
- Strong troubleshooting, analytical, and root-cause problem-solving skills.
- Ability to explain technical concepts clearly to employees with different levels of system knowledge.
- Strong documentation and organizational skills.
- Customer-service mindset and ability to work collaboratively across departments and locations.
We’re looking for someone who is naturally curious, enjoys figuring out how systems and processes work, and wants to become a trusted resource across the organization.
We also value an AI-forward mindset. You don’t need to be an AI expert, but you should be interested in using modern tools, including AI and language models, to improve documentation, reporting, troubleshooting, and everyday work.
As you develop expertise in DELMIAWorks and Medbio’s business processes, there will be opportunities to expand your responsibilities and impact across the organization.
Why Medbio?
At Medbio, our work supports the medical device industry and ultimately helps improve people’s lives. Our culture is guided by our CARES values:
Continuous Improvement | Accountability | Respect | Excellence | Service
If you’re looking for an opportunity where you can combine technology, manufacturing, problem-solving, and continuous improvement while developing into a business systems subject-matter expert, we’d love to hear from you.
Apply today to join the Medbio team.
Work Location: In person
Pay: $70,000.00 – $85,000.00 per year
Salary : $70,000 - $85,000