What are the responsibilities and job description for the IT and ERP Support Technician position at Medbio, Inc.?
In addition to the constant bettering of our manufacturing operations, Medbio is dedicated to achieving the highest level of employee satisfaction. We achieve this by creating a work environment for our associates that encourages individual development, while providing opportunities to share ideas and cultivate teamwork.
SUMMARY: Provides moderately complex help desk and computer support. Work involves providing first-level support to the user community for computer hardware and software-related questions and troubleshooting via the phone or remote connection. Installs computer hardware and software and provides user training and technical assistance.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.
- Installs computer hardware and software, including memory, SSDs, operating systems, Microsoft 365 and other required accessories and applications for clients and servers.
- Configures Windows, ERP (Microsoft Dynamics) virtual private network (VPN) and local area network (LAN) access.
- Provides routine maintenance and support of company equipment, telecommunications, and internal network connections.
- Troubleshoots and resolves moderately complex hardware and software problems.
- Monitors system patching, updates, licensing, and security
- Maintains server room organization, including hardware and software inventories.
- Assists in the management/maintenance of help desk tickets and supporting documentation.
- Provides hardware and software training to end users.
ERP SUPPORT DUTIES
- Perform documented steps to resolve common user errors submitted to the Protective Industries help desk – there are 2-3 dozen common help desk submissions which must be resolved by IT personnel due to user permission restrictions.
- Do initial investigation of uncommon issues submitted to the Protective Industries help desk:
o Document user process steps involved in the issue to recreate in the Protective Industries test system.
o Advise senior Microsoft support team members of the issues.
- Assist senior Microsoft support team members as needed.
- Run existing data import routines for updated vendor pricing, customer sales pricing, and carrier shipping rates.
- Test new programming modifications. Document and report issues found.
EDUCATION and/or EXPERIENCE: Associate’s degree from an accredited college or university with major coursework in Computer Science, Data Processing, MIS, Math, Business or related area (or high school graduation or equivalent and two years of responsible full-time work experience in a technically-oriented field such as information systems or computer operations) and one year of full-time PC support experience including experience assembling, installing and repairing PC and network hardware and software.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: One location
Salary : $35,700 - $45,200