Help Desk / IT Deployment Technician

Job Description:

This individual will be responsible for conducting on-site inventories of end-user devices and peripherals across Penn Medicine facilities. This individual will work directly with local site leadership, clinical departments, IT teams, and project leadership to document equipment and validate inventory data required for future Epic deployment activities.

Responsibilities include:

• Perform physical inventories of workstations, laptops, printers, scanners, tablets, and peripheral devices.
• Validate workstation hostnames and device information by logging into devices when required.
• Document asset information, physical location, device type, peripheral connections, and printer mappings.
• Verify inventory data against existing Penn Medicine records and identify discrepancies.
• Support inventory collection across hospitals, ambulatory sites, physician practices, laboratories, pharmacies, and administrative locations.
• Work closely with site contacts, department managers, and clinical teams to gain access to inventory locations.
• Escalate access issues, inventory discrepancies, and workflow concerns to project leadership.
• Maintain inventory tracking documentation and provide daily project updates.
• Assist with future deployment and Technical Dress Rehearsal (TDR) activities as needed.
• Support printer, scanner, barcode, and peripheral device mapping efforts.
• Follow established project methodologies and inventory processes to ensure data quality and consistency.

Skill Set Requirements:

• 1 years of IT support, field services, inventory management, device deployment, desktop support, or hardware support experience.
• Experience working with:
• Desktop computers
• Laptops
• Printers
• Barcode scanners
• Peripheral devices
• Ability to accurately collect and document device information.
• Strong attention to detail.
• Strong written and verbal communication skills.
• Comfortable working independently across multiple locations.
• Ability to walk healthcare facilities for extended periods of time.
• Experience utilizing spreadsheets and inventory tracking tools.
• Ability to troubleshoot basic workstation and hardware issues.
• Professional demeanor when interacting with clinicians, physicians, and operational staff.

Nice to Haves:

• Previous healthcare experience.
• Experience supporting Epic implementations.
• Experience with device deployment projects.
• Experience with workstation refresh initiatives.
• Experience with Technical Dress Rehearsal (TDR) activities.
• Experience with:
• Zebra printers
• Barcode scanners
• Workstations on Wheels (WOWs)
• iPads and mobile devices
• Understanding of device networking and printer connectivity.
• Experience supporting hospital, ambulatory, laboratory, or pharmacy environments.
• Familiarity with asset management or inventory platforms.

Education/Certification(s)/License(s):

• High School Diploma or GED required.
• Associate's Degree in Information Technology, Computer Science, or related field preferred.
• CompTIA A preferred.
• HDI Desktop Support Technician certification preferred.
• Valid driver's license and reliable transportation required due to travel between Penn Medicine locations.