What are the responsibilities and job description for the Field Service Technician position at Medasource?
Job Title: Field Services Technician I
Hourly/Salary Compensation Range: $25–30/hr (Depending on Experience)
Contract Length: July 6-Dec 31
Location: Primary: Kadlec Regional Medical Center – Richland, WA
Secondary: Providence St. Mary Medical Center – Walla Walla, WA
Approximately 80% Richland / 20% Walla Walla
Hours: Monday – Friday, Standard Business Hours (40 hrs/week)
Client Overview:
Our client is a large healthcare organization seeking a Field Services Technician I to support end-user technology operations across multiple hospital locations in Eastern Washington. This individual will serve as a hands-on onsite resource responsible for desktop support, break/fix activities, device deployments, and general IT support functions that keep day-to-day operations running smoothly.
Job Description:
The Field Services Technician I will provide onsite support for caregivers, clinicians, and administrative staff across hospital environments. This role will focus on resolving technical issues, supporting workstation and device deployments, performing break/fix activities, and assisting with desktop-related projects as needed.
The ideal candidate will have strong customer service skills, a willingness to learn, and experience supporting Windows-based environments. Previous healthcare experience is not required.
Responsibilities include:
- Provide onsite desktop and end-user support
- Troubleshoot hardware, software, printer, peripheral, and connectivity issues
- Respond to and document incidents and service requests through the ticketing system
- Perform break/fix support for desktops, laptops, mobile devices, and peripherals
- Deploy, install, configure, and replace end-user equipment
- Support workstation moves, adds, and changes
- Assist with desktop team initiatives and project-based work
- Maintain accurate documentation and asset records
- Deliver exceptional customer service to both clinical and non-clinical users
Skill Set Requirements:
- 1 years of desktop support, help desk, field services, or related IT support experience
- Experience troubleshooting Windows operating systems and standard desktop applications
- Familiarity with hardware deployment, device setup, and break/fix support
- Experience working within a ticketing system
- Strong customer service and communication skills
- Ability to work independently in an onsite support environment
- Reliable transportation and willingness to travel between Richland and Walla Walla as needed
Nice to Haves:
- Previous healthcare or hospital IT experience
- Experience with Active Directory and Microsoft 365
- PC imaging and deployment experience
- Asset management experience
- CompTIA A or similar technical certification
Education/Certification(s)/License(s):
- High School Diploma or GED required
- Associate's Degree in Information Technology or related field preferred
- CompTIA A , Google IT Support, or equivalent certifications preferred
- Valid driver's license and reliable transportation required
Salary : $25 - $30