Senior Technical Release Manager

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role

We are seeking a highly experienced Senior Technical Release Manager to own the end-to-end deployment lifecycle for our platform. This role requires hands-on technical experience combined with the ability to bridge the gap between process management and cloud architecture, orchestrating complex, zero-downtime releases within a cloud-native AWS ecosystem. You will not just schedule releases; you will deeply understand the deployment pipelines and infrastructure making them happen.

Responsibilities

• Technical Release Ownership: Plan, coordinate, and execute all software and infrastructure releases for the platform across staging and production environments.
• Zero-Downtime Execution: Enforce advanced deployment patterns, including blue/green, canary, and rolling deployments, ensuring uninterrupted service for end users.
• Technical Risk & Quality Gating: Lead Deployment Readiness Reviews (DRR), evaluate Infrastructure as Code (Terraform/CloudFormation) changes, and enforce strict release readiness criteria.
• Cross-Functional Alignment: Partner intimately with DevOps, SRE, QA, and engineering squads to eliminate pipeline bottlenecks and continuously optimize release velocity.
  
  
  

Candidates based in the Tysons vicinity will be prioritized as this role is Hybrid, 3 days per week onsite.

Qualifications

Minimum Qualifications

• Experience: 3 years in technical release management, DevOps, or SRE roles, with at least 1 year explicitly working on enterprise-scale deployments on AWS.
• AWS Pipeline Management: Familiarity with AWS services (e.g., ECS, EKS, Lambda, S3, CodePipeline) and modern CI/CD toolchains (e.g., GitHub Actions, GitLab CI).
• Versioning: Deep understanding of continuous integration/delivery concepts, advanced Git branching strategies, and pipeline automation.
• Infrastructure as Code (IaC): Working knowledge of Terraform or AWS CloudFormation to effectively review and coordinate infrastructure changes tied to application releases.
• Communication: Exceptional ability to translate complex deployment risks and technical bottlenecks to executive leadership and non-technical stakeholders.
  
  
  

Preferred Qualifications

• Familiarity with observability tools (CloudWatch, Prometheus) to evaluate post-release health metrics.
• Experience releasing software within a strict regulatory compliance framework (SOC2, HIPAA, or PCI-DSS).
  
  
  

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $103,000 - $152,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.