Regional Transportation Manager

Summary:

The Regional Manager is responsible for the operational performance of all assigned hubs, ensuring reliable sample collection and delivery, consistent client service, and effective use of staffing and fleet resources. This role leads Field Managers and Field Supervisors, establishes clear accountability across locations, and partners with Logistics, Human Resources, and senior leadership to resolve issues and improve regional performance.

Responsibilities:

• Lead Field Managers and Field Supervisors across assigned hubs; define ownership of scheduling, route coverage, timecard approvals, training, and employee performance.
• Hold local leaders accountable for service standards, staffing plans, safety practices, and timely completion of assigned responsibilities.
• Review regional route performance, including on-time pickups and deliveries, missed stops, service failures, overtime, and staffing gaps; require corrective action and follow through.
• Oversee schedules and coverage plans across the region, reallocating staff and resources between hubs when needed to maintain service.
• Partner with Logistics to evaluate route changes, changing client needs, and on-demand stops; ensure local teams receive clear instructions and adequate resources.
• Monitor labor, overtime, mileage, and fleet expenses against approved budgets; identify avoidable costs and implement improvements within assigned authority.
• Ensure managers review and approve accurate timecards by payroll deadlines and resolve discrepancies with employees and Human Resources.
• Partner with Human Resources on hiring priorities, onboarding, employee concerns, performance reviews, and corrective action; ensure consistent documentation and follow-up.
• Develop local leaders through regular check-ins, coaching, site visits, and performance feedback; identify training needs and support succession planning.
• Oversee regional vehicle readiness, preventive maintenance, and incident follow-up; ensure managers address vehicle concerns and maintain required records.
• Ensure consistent handling, tracking, and transport of samples in accordance with company procedures and client requirements; address quality and safety concerns promptly.
• Serve as the escalation point for significant service disruptions, staffing shortages, accidents, and client concerns; coordinate resolution and communicate updates to leadership.
• Conduct regular hub visits and operational reviews to verify standards, identify risks, and ensure corrective actions are completed.
• Provide leadership with regional performance updates, staffing forecasts, cost concerns, and recommendations; support new routes, client launches, and operational changes.
• Arrange emergency route coverage and provide direct operational support when necessary to maintain service.

Qualifications:

• Experience managing transportation, courier, logistics, or similar time-sensitive operations; experience overseeing multiple locations and leading supervisors or managers preferred.
• Ability to coach leaders, establish accountability, resolve employee concerns, and manage competing priorities across multiple hubs.
• Strong judgment and analytical skills, with the ability to interpret service metrics, staffing needs, labor costs, and operating budgets.
• Clear communication and effective collaboration with field teams, clients, Logistics, Human Resources, and senior leadership.
• Proficiency with scheduling, timekeeping, route management, reporting, and mobile communication systems.
• Valid driver’s license and driving record that meets company insurance requirements; ability to successfully pass a criminal background check.
• Ability to travel regularly within the assigned region and respond to urgent operational needs outside standard business hours as required.

Physical Requirements:

• Ability to travel between hubs and sit for extended periods while driving. (20%)
• Ability to enter and exit vehicles, walk through operational areas, and work in varying weather and temperatures.
• Ability to lift, carry, and move up to 50 pounds, including sample coolers, when providing operational coverage.