What are the responsibilities and job description for the Technical Support Representative position at Med-Mizer Inc.?
Technical Support Representative
Company Overview
Med-Mizer is a leading manufacturer of hospital beds, specialty seating, and safe patient-handling solutions. Our mission is to provide high-quality, innovative products that enhance patient care and safety. We are seeking a knowledgeable and customer-focused Technical Support Representative to support a variety of business functions and help ensure outstanding customer satisfaction.
Med-Mizer, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Position: Technical Support Representative
Schedule: Monday – Friday, 8:00 AM to 5:00 PM
Key Responsibilities:
- Answer incoming sales and technical support/quality inquiries via phone, email, and mail.
- Prepare quotes and process orders for customers and sales representatives.
- Pre-qualify customer inquiries and route them to the appropriate sales team or department.
- Provide troubleshooting, technical information, and support for customer interactions, including complaints and service-related activities.
- Monitor, follow up, and resolve customer issues related to requirements, delivery commitments, and production status.
- Participate in an on-call rotation to support customer needs outside of regular business hours.
- Partner with Service Logistics, Marketing, Sales, and Engineering teams to provide technical expertise on new product development, releases, upgrades, modifications, and document reviews.
- Maintain accurate records of customer interactions and transactions.
- Follow all company policies, procedures, and quality standards.
- Some travel may be required.
Qualifications:
- Associate’s degree or equivalent related experience required.
- Minimum 2 years of customer-facing experience working directly with end customers and cross-functional teams.
- Minimum 2 years of technical support experience required.
- Proficiency in Microsoft Office.
- Strong organizational and time management skills with attention to detail.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to prioritize tasks, resolve conflict, and work effectively under deadlines.
- Ability to work independently while managing multiple priorities.
Physical Requirements:
- Ability to sit or remain stationary for extended periods.
- Frequent use of hands and fingers for typing and computer work.
- Occasional standing, walking, or light lifting as needed.
- Ability to communicate clearly via phone, email, and in person.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation & Benefits:
- Competitive salary with annual bonus opportunity
- Additional compensation provided for participation in on-call rotation (details to be discussed)
- Health, Dental, Vision, and Life Insurance (immediate eligibility)
- 401(k) retirement plan
- Three weeks paid vacation
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person