What are the responsibilities and job description for the Patient Liaison position at Med-Metrix?
Job Purpose
The Patient Liaison works to obtain WC/NF information from patients in the hospital. They assist with both in-house and discharged patients. The Patient Liaison works onsite in a designated area assigned by the client to meet with and gather information from patients.
Duties And Responsibilities
The Patient Liaison works to obtain WC/NF information from patients in the hospital. They assist with both in-house and discharged patients. The Patient Liaison works onsite in a designated area assigned by the client to meet with and gather information from patients.
Duties And Responsibilities
- Contact patients and screen for WC/NF insurance on cases referred by client hospital, either over the phone or in person
- Review and validate insurance information
- Research and verify patient contact information using search engines and hospital computer systems and annotates hospital system with daily notes
- Research and resolve pending WC/NF issues
- Retrieve information from hospital databases
- Verify insurance coverage by using various websites or by calling insurance companies
- Update the Firm’s internal database with all work that is completed on accounts (actions taken to communicate with patients, code account)
- Obtain and send mail and correspondence to Supervisor
- Other duties as assigned
- Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Understand and comply with Information Security and HIPAA policies and procedures at all times
- Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
- High School Diploma or equivalent is required
- Experience in the field of healthcare or insurance plans is a plus
- Fully bilingual in Spanish (spoken and written skills) required
- Ability to effectively communicate with patients
- Ability to use the internet and learn databases
- Strong investigatory and researching skills
- Excellent written and verbal skills
- Ability to efficiently multitask
- Possess a high level of organization skills
- Strict adherence to the policies and protocols of the client while conducting themselves professionally at all times
- Proficiency in Microsoft Office Suite
- Strong interpersonal skills, ability to communicate well at all levels of the organization
- Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
- High level of integrity and dependability with a strong sense of urgency and results oriented
- Excellent written and verbal communication skills required
- Gracious and welcoming personality for customer service interaction
- Ability to work onsite at client location
- Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.
- Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
- Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
- Work Environment: The noise level in the work environment is usually minimal.