What are the responsibilities and job description for the Implementation Coordinator position at MED INVESTORS DEVELOPMENT LLC?
One to One Health is a leading provider of onsite healthcare solutions, dedicated to enhancing employee well-being and productivity through accessible, high-quality medical services. We partner with businesses to bring comprehensive healthcare directly to their workforce, ensuring convenience, efficiency, and personalized care.
Position Overview:
Under the general leadership of the Director of Implementation at One to One Health, the Implementation Coordinator will support the end-to-end process of deploying our onsite clinic services to new client locations and managing the expansion of existing sites. This role requires a strategic leader with a blend of project management, healthcare expertise, and client relationship skills. The ideal candidate will be pivotal part of the Implementation team by contributing knowledge and skills towards a successful setup and launch of our clinics, ensuring that all projects are delivered on time, within scope, and to the highest standards of quality.
Key Responsibilities:
- Project Management:
- Contribute to the planning, execution, and delivery of onsite clinic implementation projects.
- Manage project timelines, budgets, and resource allocation as delegated.
- Coordinate with cross-functional teams including clinical staff, operations, IT, and facilities management to ensure seamless integration.
- Client Relations:
- Serve as the secondary point of contact or as delegated for clients during the implementation phase.
- Understand client needs and requirements, providing tailored solutions to meet their specific demands.
- Ensure client satisfaction through regular updates, problem-solving, and addressing any concerns.
- Operational Oversight:
- Aid in the setup of clinic infrastructure, including medical equipment, technology systems, and facilities.
- Ensure compliance with all relevant healthcare regulations, standards, and company policies.
- Implement standard operating procedures (SOPs) for clinic operations and ensure their adherence according to One to One’s policies and protocols.
- Team Leadership:
- Promote a team mentality within existing and new clinic staff during implantation projects.
- Foster a collaborative environment and promote professional development within interdisciplinary teams.
- Advocate and indorse One to One’s core mission and belief, “Do Good. Help Others”.
- Continuous Improvement:
- Identify opportunities for process improvements and collaborate with the Director of Implementation to implement best practices to enhance efficiency and effectiveness.
- Analyze project outcomes and client feedback to refine implementation strategies.
- Participate in routine follow-ups with newly implemented clients and clinic sites to ensure successful operations and integrations.
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- Assist with training new team members aligning with our clinical training plan and clinical protocols.
- Reporting and Documentation:
- Maintain accurate records of project progress, issues, and resolutions.
- As delegated, prepare and present reports on project status, performance metrics, and other relevant information to senior management.
Qualifications:
- Bachelor’s degree in Healthcare Administration, Business Management, Nursing, or a related field;
- 1-3 years of experience in project management, preferably within the healthcare or onsite clinic industry.
- Proven track record of successfully managing complex implementation projects from inception to completion.
- Strong understanding of healthcare regulations, clinical operations, and technology systems.
- Excellent communication, interpersonal, and leadership skills.
- Ability to manage multiple projects simultaneously and work effectively under pressure.
- Proficiency in project management software and tools.
- Ability to travel 25-30% of worked time
What We Offer:
- Competitive salary and benefits package.
- Opportunity to make a significant impact in a growing organization.
- Supportive and dynamic work environment.
- Professional development and career advancement opportunities.