Front Office & Student Finance Coordinator

Med-Cert Training Center trains the next generation of CNAs, Phlebotomists, EKG Technicians, and CPR-certified healthcare professionals across our Maple Heights and Akron campuses. We're hiring an organized, tech-fluent, trustworthy Front Office & Student Finance Coordinator to be the operational backbone of our office.

This is a role for someone who runs a tight system, is genuinely sharp on a computer, and takes pride in work that's accurate every time. You'll be a key part of a small, supportive team — with a set phone schedule so you have protected, uninterrupted time to focus on your work.

What you'll do:

• Serve as the primary front-office contact — greet students, answer calls during your scheduled phone hours, and keep the office running smoothly
• Post student payments accurately and help manage payment plans
• Send and track enrollment agreements; make sure every student's paperwork is complete before class starts
• Support class schedules, filing, inventory, and new-class paperwork
• Create clean documents, emails, and student records daily
• Make occasional follow-up calls to students with outstanding balances
• Flag issues early so small things never become big ones

You must be:

• Genuinely strong on a computer — Google Workspace, Microsoft Office, email, and document creation are second nature. (We test this — finalists complete a short PAID hands-on exercise.)
• Highly organized — you run a real system and nothing slips through the cracks
• Accurate with money and records — you double-check yourself by habit
• Professional and warm on the phone with students and staff
• Calm and reliable — you ask when you're unsure rather than guessing

Requirements:

• This role handles student financial transactions. A background check is required.
• Front-office, medical/dental admin, billing, or bookkeeping experience strongly preferred

Schedule & Compensation:

• Monday–Friday, 9:00am–4:00pm — no nights, no weekends, no rotating shifts. Run the office and be home by 4:30.
• $19–$21 per hour, based on experience (32–35 hours/week)
• Free tuition in any Med-Cert program for you or an immediate family member after 90 days — CNA, Phlebotomy, or EKG (a $540–$750 value)
• Wage review at 90 days based on performance
• A team that backs each other up — you won't be handling everything alone
• Meaningful work: you'll help people launch real healthcare careers

Med-Cert Training Center is an equal opportunity employer.

Pay: $19.00 - $21.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• This role handles student payments and requires a background check. Are you comfortable with that?
• Describe your specific system for staying organized when juggling many small tasks.
• Rate your ability to create documents, build a spreadsheet with formulas, and write professional emails — and give a specific example of something you've built.

Work Location: In person

Salary : $19 - $21