Call Center Specialist - Patient Billing & Insurance Resolution

Call Center Specialist – Patient Billing & Insurance Resolution

Located on the Northside of Indianapolis/Fishers Area

Make a Difference When Patients Need It Most

At Med-Bill, we understand that an ambulance transport often happens on one of the most difficult days of a person’s life. That’s why we’re looking for compassionate, service-driven professionals to join our Call Center team and help patients navigate the often-confusing world of ambulance billing and insurance.

This is not your typical call center position.

Our Call Center Specialists do much more than answer phones. They serve as advocates for patients, helping them understand their ambulance bills, work through insurance questions, establish payment arrangements, and find solutions during what can be a stressful time.

If you enjoy helping people, solving problems, and making a meaningful impact every day, we’d love to meet you.

What You’ll Do

As a Call Center Specialist at Med-Bill, you will:

·         Answer inbound calls from patients regarding ambulance bills and insurance claims

·         Make outbound calls to patients and insurance companies to resolve claims and billing issues

·         Assist patients with payment arrangements and process credit card payments over the phone

·         Collect and update insurance information

·         Verify insurance eligibility and coverage

·         Research and resolve claim issues

·         Re-code claims when necessary to meet payer-specific filing requirements

·         Answer billing, insurance, and account-related questions

·         Document all interactions accurately and thoroughly

·         Provide exceptional customer service with empathy, professionalism, and patience

What Makes This Role Different?

Every call represents a person who may be facing financial concerns, insurance confusion, or recovering from a medical emergency. Our goal is simple:

We want every patient to end their call feeling heard, supported, and confident that we went the extra mile to help them.

This role combines customer service, healthcare billing, insurance knowledge, problem-solving, and patient advocacy. You’ll be part of a team that genuinely cares about helping people through challenging situations.

We’re Looking For Someone Who:

·         Has excellent communication and active listening skills

·         Demonstrates empathy and compassion when assisting patients

·         Enjoys solving problems and finding solutions

·         Can remain professional and positive during difficult conversations

·         Has strong attention to detail

·         Is comfortable working with insurance information and billing processes

·         Can multitask and navigate multiple systems efficiently

·         Thrives in a team-oriented environment

·         Has previous customer service, call center, healthcare, medical billing, insurance, or collections experience (preferred but not required)

Why Join Our Team?

·         Meaningful work that positively impacts patients and families

·         Supportive and collaborative team environment

·         Opportunities to learn healthcare billing and insurance processes

·         Professional growth and development

·         The satisfaction of helping people navigate challenging situations with confidence and care

If you’re looking for more than just another call center job and want a career where compassion, problem-solving, and service truly matter, apply today and become part of a team dedicated to helping patients every step of the way.