Customer Service Representative

Job Description

About the Role

We are seeking a Customer Service Representative (CSR) to support our customers, coordinate service requests, and keep communication clear between clients, technicians, and internal teams. This role is fast-paced and requires professionalism, urgency, and strong organization.

Key Responsibilities

• Answer incoming customer requests via phone/email/portal and create service tickets.
• Gather accurate job details (site info, issue description, access requirements, SLAs, NTEs).
• Coordinate scheduling with dispatch/techs and provide timely updates to clients.
• Maintain clean documentation in the system: notes, status updates, approvals, and customer communications.
• Communicate clearly with technicians and branches to ensure jobs are completed per scope.
• Track open work orders and follow up on aging items to avoid missed SLAs.
• Escalate urgent issues appropriately and support after-hours/on-call coordination as needed.

Qualifications

Required

• 2 years in customer service, dispatch, scheduling, or admin coordination (trade services/facilities a plus).
• Strong written and verbal communication; ability to stay calm under pressure.
• Strong organization and follow-through; comfortable using multiple systems.

Preferred

• Experience with client portals such as ServiceChannel, Corrigo, VIXXO, etc.
• Experience with Service Titan
• Experience in service-based industries (Construction/plumbing/electrical/facilities).

Why Join Us

This is a customer-facing role with real impact. You’ll be part of a team that values urgency, teamwork, and high standards—and you’ll gain experience that can lead to dispatch leadership, account management, or operations roles.

Company Overview
Meckley Services, Inc. is a reputable Class A independent, bonded full-service commercial building maintenance and services company. Since 1994, our dedicated team has been delivering exceptional service to Commercial Real Estate clients across the region, handling everything from general maintenance to large-scale construction projects. We pride ourselves on steady growth, financial stability, and a commitment to quality that enables us to offer a broad spectrum of services.

Job Overview
We are seeking an energetic and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for clients and visitors, providing outstanding support through clear communication and efficient service. Your enthusiasm and professionalism will help foster positive relationships with clients while ensuring their needs are met promptly and accurately. This paid position offers an exciting opportunity to develop your skills in customer support within a dynamic environment.

Duties

• Respond promptly and professionally to customer inquiries via phone, email, or in person
• Assist clients with service requests, scheduling appointments, and providing product or service information
• Maintain accurate records through data entry and update client information using Microsoft Office tools
• Handle outbound calling to follow up on service requests or gather client feedback
• Demonstrate excellent phone etiquette and communication skills during all interactions
• Support client services by resolving issues efficiently and escalating complex concerns when necessary
• Process transactions such as cash handling accurately while maintaining a friendly demeanor

Experience

• Previous experience in call center environments or customer support roles is preferred
• Bilingual abilities (English plus additional languages) are highly advantageous
• Familiarity with Microsoft Office applications and basic computer skills required
• Experience in sales or client services enhances your ability to connect with customers effectively
• Strong analysis skills for understanding customer needs and providing tailored solutions
• Knowledge of data entry, typing accuracy, and call center protocols is beneficial
• Outbound calling experience and call center experience are valuable assets

Join us as a Customer Service Representative and become an integral part of a team dedicated to delivering exceptional service! Your enthusiasm, communication skills, and commitment will help create positive experiences for every client you serve.

Pay: $22.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $22 - $28