Front Desk Agent | Mechanicsburg Fairfield Inn

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Shaner Hotels has an exciting opportunity to join our team at the Fairfield Inn & Suites Mechanicsburg! Conveniently located just off I-81, our 107-room hotel offers guests spacious accommodations, modern amenities, and easy access to some of Central Pennsylvania's most popular destinations.

Located near major attractions including Hershey and Harrisburg, our hotel is ideally situated for both business and leisure travelers. Guests enjoy comfortable accommodations, complimentary breakfast, free high-speed Wi-Fi, and the reliable service experience associated with the Fairfield by Marriott brand.

Whether you're beginning your hospitality career or looking for your next opportunity to grow, Fairfield Inn & Suites Mechanicsburg provides an excellent environment to develop your skills while being part of a team dedicated to exceptional guest service.

Join Shaner Hotels and become part of a company that values teamwork, hospitality excellence, and creating memorable experiences for every guest.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.