What are the responsibilities and job description for the Service Operations Support position at Mechanical Optimizers, LLC?
Mechanical Optimizers is the Commercial, Industrial & Institutional, Service & Installation specialist, serving the HVAC needs of Cincinnati, Dayton and Columbus. Our team of technicians and installers are highly qualified to complete a wide variety of Heating, Air Conditioning & Control assignments. Whether your project is design-build, plan and spec, replacement, or retrofit, our portfolio showcases our comprehensive experience.
Job Description: We are seeking a Service Dispatcher to join our dynamic team in Cincinnati, Ohio. The ideal candidate will have a background in dispatching and customer service. This role requires a detail-oriented professional who can work independently and as part of a team to ensure our customers receive the highest level of service.
Key Responsibilities
Scheduling and Coordination
- Schedule and coordinate service appointments, ensuring timely and efficient service delivery.
- Assign service calls to technicians based on availability, skill sets, and location.
- Manage and update service schedules, considering priorities and potential conflicts.
Customer Communication
- Serve as the primary point of contact for customers regarding service requests and inquiries.
- Provide clear and concise communication to customers about appointment scheduling, service updates, and potential delays.
- Address customer concerns and resolve issues in a timely and professional manner.
Technical Communication
- Communicate effectively with technicians, providing clear instructions and updates regarding service assignments.
- Monitor technician progress and address any issues or concerns that arise.
- Utilize communication tools, such as phones, or computer-aided dispatch systems, to ensure efficient communication.
Logistics and Operations
- Manage and track service vehicles and equipment, ensuring they are available and in good working order.
- Monitor service routes and adjust schedules as needed to optimize efficiency.
- Order parts and supplies as needed to support service operations.
Other Potential Duties
- Answer customer service calls and address inquiries.
- Invoice customers for services rendered.
- Prepare reports and track service performance metrics.
- Assist with other administrative tasks as needed.
Skills and Qualifications
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Ability to prioritize tasks and work under pressure.
- Knowledge of ComputerEase and ServiceTrade preferred.
- Familiarity with the HVAC service industry.
- Ability to work independently and as part of a team.
- High school diploma or equivalent required.
- Some experience in customer service or dispatch roles preferred.
Benefits
- Profitability Bonuses
- Paid Time Off and 9 Paid Holidays
- 3% of Compensation 401(k) Retirement Contribution
- Company Paid Health, Vision, and Dental Insurance for employee
- Company Paid Life Insurance for employee
- Company Paid Short-Term and Long-Term Disability for employee
- Full-Time Permanent Hire Position