Commercial Operations Specialist

Mechanical Dynamics & Analysis LLC (MD&A) is a world class supplier of power generation services, parts, and repairs for steam, gas and industrial turbines and generators. We lead the industry by offering high-quality, on-schedule, and cost-effective services, parts and repairs which result in repeat business and positive customer feedback - we are known for our knowledge and experience.

The Commercial team is seeking a detail-oriented Commercial Operations Specialist to support end-to-end commercial execution for projects and service agreements partnering closely with Sales, Legal, Finance, and Operations. This role is responsible for contract redlining and negotiation support, commercial risk reviews, and process improvements that continue to drive the organization forward. The candidate must have an eye for detail, interpersonal skills, comfortable navigating ambiguity, and energized by special projects that drive innovation, standardization, and speed.

Duties & Responsibilities include but are not limited to, the following:

Contracting & Commercial Support

• Draft, review, and redline customer agreements (e.g., MSAs, SOWs, NDAs, service agreements, purchase order terms) in alignment with internal commercial policies and risk profile.
• Support negotiations by preparing markups, issue lists, fallback positions, and summary memos for stakeholders (Sales, Legal, Leadership).
• Coordinate contract workflows from intake through execution, ensuring correct approvals, version control, and clear documentation.
• Identify commercial risks (scope clarity, payment terms, liability, warranty, change management, schedule impacts) and escalate appropriately with recommended mitigations.
• Maintain contract artifacts and ensure accurate record keeping of all commercial terms.
• Act as the commercial “air traffic controller” aligning Sales, Legal, Finance, and Operations to enable on-time deal closure and clean handoffs to delivery teams.
• Support customer onboarding requirements (insurance, compliance documentation, vendor portals, etc.) in collaboration with internal teams.
• Participate in cross-functional training to build depth across quoting, contracting, billing triggers, compliance, and project handoff workflows.

Process Improvement, Innovation & Special Projects

• Lead or contribute to special projects focused on scaling Commercial Operations (e.g., playbooks, clause libraries, approval matrices, standard work, templates).
• Identify friction points in the commercial lifecycle and propose improvements that reduce cycle time, improve quality, and enhance risk management.
• Build standard operating procedures as required, to improve consistency across the team.
• Support reporting and dashboards related to contract cycle time, risk trends, and workflow health.

• Bachelor’s degree required (Business, Legal Studies, Engineering, or related field).
• 3-6 years of experience in commercial operations, contracts administration, procurement, sales operations, or related commercial role.
• Demonstrated experience redlining and reviewing contracts and supporting negotiations (directly or in partnership with Legal).
• Strong ability to manage multiple stakeholders and deadlines with excellent attention to detail.
• Proficiency with Microsoft 365 (Excel, Word, Outlook, Teams); comfort working in CRM/ERP systems (e.g., Dynamics, Salesforce, SAP, Oracle, NetSuite).
• Domestic travel may be required

Desired Qualifications, Experience & Competencies:

• Experience supporting power generation services, rotating equipment, outages/turnarounds, or long-term service agreements.
• Deep familiarity with commercial risk areas such as limitation of liability, indemnity, warranty, payment security, schedule remedies, and change order terms.
• Experience building/maintaining contract playbooks, clause libraries, or standardized deal processes.
• Comfort with data analysis and process metrics
• Experience with multi-business unit organizations and working with cross-functional staff
• Understands deal structures, risk allocation, and common contracting frameworks.
• Builds trust and drives alignment across Sales, Legal, Finance, Ops, and leadership.
• Self-identifies as having a Process mindset. Sees patterns, creates structure, and implements scalable improvements.
• Crisp written summaries, confident stakeholder updates, and proactive issue escalation.
• Knows when to push, when to escalate, and how to propose practical solutions.