What are the responsibilities and job description for the IT Technical Support Specialist II position at MEC Aerial Work Platforms?
Company Description
MEC Aerial Work Platforms, based in Kerman, California, is a trusted manufacturer of high-quality Aerial Work Platforms with over 40 years of experience. The company's product portfolio includes a wide range of machines, from DC drive slab scissors to rough terrain booms, featuring patented and award-winning designs. MEC is dedicated to delivering innovation, safety, and productivity through their full-featured, high-performance solutions. Their mission is to provide "A Better Solution" for various aerial work needs.
Role Description
The IT Technical Support Specialist II is a full-time, on-site role located in Fresno, CA. Responsibilities include providing technical support for end users, troubleshooting and resolving hardware, software, and network issues, and assisting in IT-related project implementations. The Specialist will also collaborate with cross-functional teams and support the day-to-day operations of MEC’s IT infrastructure to ensure seamless performance.
Key Responsibilities
- Provide Tier 2 technical support for hardware, software, and network-related issues
- Troubleshoot and resolve escalated tickets from Level 1 support
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Support Microsoft 365, Active Directory, and other business applications
- Assist with user account management, permissions, and security access
- Diagnose and resolve network connectivity issues (LAN/WAN/VPN)
- Document issues, resolutions, and processes in the ticketing system
- Participate in system upgrades, deployments, and IT projects
- Maintain IT inventory and asset tracking
- Provide end-user training and guidance as needed
Qualifications
- Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience)
- 3–5 years of IT support experience, preferably in a Tier 2 role
- Strong knowledge of Windows OS, Microsoft 365, and basic networking
- Experience with Active Directory, ticketing systems, and remote support tools
- Familiarity with hardware troubleshooting and device management
- Excellent problem-solving and communication skills
Preferred Qualifications
- CompTIA A , Network , or similar certifications
- Experience with virtualization (VMware/Hyper-V)
- Basic knowledge of cybersecurity best practices
- Experience supporting ERP or manufacturing systems (if applicable)
Key Competencies
- Strong analytical and troubleshooting abilities
- Customer service mindset with a sense of urgency
- Ability to prioritize and manage multiple tasks
- Team-oriented with the ability to work independently
Work Environment & Physical Requirements
- Primarily office-based with occasional on-site support needs
- Ability to lift and move IT equipment (up to 25–50 lbs)
- May require occasional after-hours or weekend support
Compensation & Benefits
- Salary Range: $62,000 – $80,000 annually (DOE)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Salary : $62,000 - $80,000