What are the responsibilities and job description for the IT Support Specialist position at MeBe?
MeBe is a provider of evidence-based therapies for children with autism and other special needs. Our mission is to empower families, professionals, and communities by educating and training them on evidence-based approaches. Our secret sauce? Play-filled, research-based care across multi-disciplines including Speech, OT and ABA.The IT Support Specialist ensures that MeBe’s technology runs smoothly across all Learning Centers, remote teams, and telehealth environments. This role provides technical support, maintains hardware and software systems, and helps implement secure, efficient solutions that keep our clinicians and staff connected and productive.You’ll be a go-to problem solver—supporting everything from laptops and printers to VPN access, video conferencing, and network troubleshooting—with a focus on delivering excellent, people-first service.About You:You take pride in your work, pay attention to the small details and have a reputation for doing high quality work.You value transparency and operate with candor and compassion. You inspire others to be their best selves.You love to weave fun and laughter into whatever you do. Making a positive impact is what drives youYou value individuality and find yourself gravitating towards people with other interests who think outside the box, and push the status quo.About What You’ll Work On:Work closely with our IT staff to learn MeBe’s processes and systems with a very strong ability to research, learn, and work independently.Provide technical support for hardware, software, and connectivity issues (in-person, remote, and hybrid users).Manage onboarding/offboarding IT processes (device allocation and management, logins, email, VPN, device setup, and permissions).Maintain and troubleshoot systems across MeBe’s offices and Learning Centers, including internet connections, printers, and audiovisual equipment.Support and configure cloud-based platforms such as Google Workspace, Monday.com, Paylocity, Central Reach, and other business tools.Partner with Operations, Training, and People Ops to ensure smooth technology support during staff transitions including onboarding and offboarding.Track IT assets and maintain accurate inventory and device assignments.Ensure compliance with MeBe’s data security and privacy protocols (HIPAA and company standards).Assist with network administration, security patches, and updates in collaboration with external vendors or consultants.Identify recurring technical issues and propose long-term solutions to improve system reliability and efficiency.Support telehealth infrastructure, ensuring clinicians can connect securely and effectively with families.Complete tasks and project work as neededQualifications:This is a hybrid position, must be local to San Diego, CA and able to travel between our three San Diego County sites2 years of experience with IT systems and high level of computer literacy and competency.IT support experience in a multi-site and remote environmentStrong working knowledge of Google Workspace (Gmail, Drive, Admin Console).Experience supporting Windows and macOS systems, printers, and mobile devices.Understanding of network fundamentals (routers, switches, VPNs, Wi-Fi).Excellent problem-solving and communication skills; ability to translate technical solutions into simple language.Commitment to providing friendly, patient, and responsive customer service.Benefits Include:Industry benchmarked, competitive pay based on experience and location.Pay:$25 - $30 per hour, depending on experienceTwenty nine paid days offMedical, Vision, Dental Insurance coverageLife, AD&D, Accident, Hospital Indemnity, Short Term Disability, and Critical Illness InsuranceInvest in your mental health with access to free mental health sessionsProtect your pet with discounted pet insuranceSecure your future with our 401k programTuition discounts available to all employees through our University PartnershipsCompany sponsored, fun events for everyoneWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $25 - $30