Leasing Consultant

Location: Phoenix, AZ 85027
Job Type: Full-Time
Property Assignment: Dual-Site (3 Days at One Site / 2 Days at the Other Site)
Pay Rate: $25.00 per hour

We are seeking a detail-oriented, customer-focused LIHTC Leasing Consultant to support leasing operations at two affordable housing communities in Phoenix, Arizona. This full-time position is responsible for leasing, marketing, resident relations, and compliance with Low-Income Housing Tax Credit (LIHTC) program requirements.

The ideal candidate will have strong organizational and communication skills, excellent customer service abilities, and the ability to manage leasing responsibilities across two properties while maintaining accurate documentation and meeting occupancy goals.

• Greet and assist prospective residents by providing property tours, explaining rental criteria, and presenting available units.
• Process rental applications and supporting documentation in accordance with LIHTC guidelines, applicable HUD requirements, and company policies.
• Verify household income, assets, student status, and household composition to determine program eligibility, as applicable.
• Prepare, review, and maintain accurate applicant and resident files.
• Complete initial income certifications, annual recertifications, and other compliance documentation as required by the program and property procedures.
• Prepare and execute lease agreements, renewals, and related leasing documents.
• Follow up with prospective residents, manage leads, and implement leasing strategies to achieve occupancy goals.
• Provide professional customer service and respond promptly to resident questions, requests, and concerns.
• Assist with marketing initiatives, outreach activities, and resident engagement events.
• Monitor local market conditions and competitor properties to support leasing and retention efforts.
• Coordinate with maintenance teams to ensure apartments are ready for move-in and meet property standards.
• Maintain accurate records and update property management software systems.
• Travel between assigned properties as scheduled and ensure consistent leasing operations at both locations.
• Communicate effectively with property management and compliance teams regarding leasing activity, occupancy, and outstanding documentation.

• Follow all applicable LIHTC program requirements, Fair Housing laws, and company policies.
• Ensure applicant and resident files are complete, accurate, and prepared for internal reviews and regulatory audits.
• Maintain the confidentiality and security of sensitive applicant and resident information.
• Stay informed of applicable affordable housing regulations, compliance procedures, and company training requirements.
• Identify missing documentation and follow up promptly to resolve compliance issues.

• Experience with LIHTC, affordable housing, and/or HUD-assisted housing programs.
• Knowledge of income calculations, household eligibility requirements, and affordable housing certifications.
• Familiarity with leasing procedures, Fair Housing regulations, and property management systems.
• Experience maintaining compliance-ready files and preparing for audits.
• Must have Yardi experience 
• Previous experience in leasing, property management, affordable housing, or customer service.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities and work independently across two properties.
• Professional demeanor and commitment to providing excellent customer service.

• Ability to walk property grounds, tour apartment homes, and climb stairs as needed.
• Ability to sit, stand, and use standard office equipment for extended periods.
• Ability to move between assigned property locations as required.

• Full-time, on-site position supporting two assigned apartment communities.
• Scheduled workdays will be divided between both properties, typically three days at one site and two days at the other site.
• Occasional evening or weekend availability may be required based on leasing activity and business needs.
• Must be able to maintain consistent communication and service standards across both locations.