Database and Stewardship Manager

JOB DESCRIPTION

JOB TITLE: Database and Stewardship Manager

REPORTS TO: CXO

FLSA STATUS: Non-Exempt, Full-Time

DIVISION: External Affairs

HOURLY: $28-$30 per hour, based on experience

LOCATION: Kitchen & Senior Innovation Hub, 9590 Chesapeake Drive, San Diego, CA

SUMMARY:

Meals on Wheels San Diego County is seeking a Database and Stewardship Manager to join our External Affairs team’s fundraising efforts, allowing us to achieve our mission of empowering seniors and disabled veterans to remain independent by nourishing their bodies, minds, and spirits. This role is vital to our fundraising activities and will be responsible for maintaining our donor database and outreach to donors through calls and other messaging. 

DUTIES & RESPONSIBILITIES:

·        Enter all donations/gifts into donor relationship management database (DRM).

·        Coordinate personalized thank-you letters, phone calls, and recognition efforts to acknowledge contributions promptly.

·        Ensure accurate tracking and reporting of donor information, including contact details, donation history, and interactions, in the organization’s DRM system.

·        Generate donor reports, identifying patterns and opportunities for increased engagement or gift renewal.

·        Assist with planning and executing donor appreciation events, facility tours, and special events aimed at stewarding existing donors.

·        Support development campaigns by preparing materials, coordinating mailings, and managing donor lists.

·        Prepare and distribute impact reports, newsletters, and other materials to communicate the outcomes of donor contributions.

·        Develop and maintain a donor recognition plan that includes listing donors in annual reports, naming opportunities, and other recognition activities.

·        Establish a process for milestone recognition (e.g., donor anniversaries, legacy gifts, birthdays, and major gift achievements).

·        Track donor retention rates, developing strategies to increase donor loyalty and recurring contributions.

·        Participate in team meetings to ensure stewardship practices are well-coordinated with marketing, development, and program activities.

·        Organize and prioritize tasks, improving processes as necessary.

·        Assess current database utilization and help develop effective policies and procedures.

·        Complete other duties as assigned.

QUALIFICATIONS:

The ideal candidate will have the following:

·        High School Diploma (or G.E.D.) required; Associate or Bachelor’s degree preferred.

·        Proficiency in Microsoft Office (Office 365 preferred) and Raiser’s Edge.

·        Ability to manage confidential information and multiple priorities with attention to detail.

·        Strong problem-solving and time management skills, with a commitment to accuracy and database integrity.

·        Excellent communication and organizational skills, able to work independently and manage multiple projects in a fast-paced environment.

·        Demonstrated teamwork and collaboration across departments.

·        Available to work some evenings and weekends as required.

·        This is a 100% in-office position

REQUIREMENTS:

Standard office environment. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Must have a valid California driver’s license. Physical requirements include standing, sitting, typing, bending, and lifting to approximately 35 lbs. The noise level in the work environment is moderate. Must have reliable transportation.

Successful candidates for this position will be subject to a background check as a condition of employment.

SUMMARY OF BENEFITS:

·        160 hours of Paid Time Off (PTO) Annually - subject to the MOWSD PTO policy

·        11 Paid Holidays Annually

·        Medical Insurance - Choice of 4 HMO plans 2 PPO through Meals on Wheels Group Plan

·        Dental Coverage & Vision Coverage

·        Life, Long-Term Disability (LTD), Employee Assistance Program (EAP)

·        Flexible Spending Account

·        Personal Device Use Stipend

·        401 (k) plan, including up to 3% employer matching contribution

TO APPLY:

Please send your cover letter and resume to the Human Resources Manager at humanresources@meals-on-wheels.org. Applications will not be considered complete without both.  

• Note: This position is considered “NON- EXEMPT” by the Fair Labor Standards Act. This organization reserves the right to revise or change duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment. Meals on Wheels San Diego County is at “at-will” employer. Criminal background checks, fingerprinting, and bonding are required.