What are the responsibilities and job description for the SERVER ONCALL position at MEALS ON WHEELS PEOPLE INC?
Meals on Wheels People is an organization founded in and by the community! Over the past 50 years, our non-profit has helped thousands of older adults in the Portland Metro area keep their independence through weekly meal delivery and social connections. Our culture reflects our five values: integrity, commitment, respect, inclusion, creativity, and TEAMWORK. With over 20 meal delivery centers throughout Multnomah, Washington, and Clark counties, our staff and thousands of volunteers ensure that no adult over 60 goes hungry or experiences social isolation
General Summary:
The On-Call Server plays a pivotal role in providing exceptional customer service to our guests. They are responsible for welcoming guests, taking orders, and delivering food and drinks promptly. This position also involves maintaining high standards of productivity, quality, and compliance. Furthermore, the On-Call Server will have the unique opportunity to mentor and guide participants in our on-the-job training program, contributing to a positive learning environment.
Principal Duties and Responsibilities (Essential Functions):
- Efficiently take, prepare, and serve food orders from the kitchen.
- Ensure strict compliance with sanitation, safety, and food regulations, adhering to health department standards and the Food Service Manual.
- Set up tables before service and manage side work during and after service.
- Greet and bid farewell to guests, assist them with menu selections.
- Collaborate effectively with other diner servers, bussers, hosts, and kitchen staff.
- Address customer concerns promptly and accurately.
- Occasionally work overtime and weekends.
- Attend all scheduled employee meetings and contribute improvement suggestions.
- Uphold the mission, goals, and objectives of Meals on Wheels People, Inc.
- Perform other assigned duties.
Education & Knowledge
- High School Diploma or Equivalent required; Associate Degree or certification in Culinary Arts preferred
- Current Food Handler’s card or ability to obtain one upon hire
- Current ServSafe certification or ability to obtain certification within 18 months of hire
- Strong knowledge of local, state, and federal food sanitation standards
Skills, Abilities & Experience
- Proven customer service skills
- Able to work in a fast-paced and team-based environment
- Ability to multitask and problem solve when necessary
- Experience working with diverse populations, including aging, minority, and low-income populations
- Good verbal and written communication skills
- Proven recordkeeping and organizational skills
- Ability to lift a minimum of 50 lbs and 20-30lbs repetitively
- Passion for serving seniors in our community
Working Conditions/Physical Demands
Fast-paced dining environment, with significant people interaction. Ability to lift a minimum of 50lbs and 20-30lbs repetitively. Frequent reaching, bending, stooping, and grasping. Regular use of POS and dining equipment. Must pass a drug test and criminal background check.
* Due to the nature of The Diner’s mission, all tips customers leave will be donated to Meals on Wheels People nutrition and service programs, paying staff benefits, and an inflated wage. All staff must agree to these terms before hiring.
Salary : $17