CLIENT SERVICES SPECIALIST

Description

Join Meals on Wheels People — A Mission-Driven Nonprofit Making a Difference for Over 50 Years!

Meals on Wheels People is a community-founded nonprofit dedicated to nourishing older adults in the Portland Metro area through meal delivery and meaningful social connections. Our core values — integrity, commitment, respect, inclusion, creativity, and teamwork — guide everything we do.

We are looking for a Client Services Specialist who conducts eligibility assessments for home-delivered meal clients in Multnomah, Washington, and Clark Counties. Serve as liaison between contract partners, participants, and staff to ensure accurate authorization and delivery of services. They will provide in-home and remote needs assessments and resource connections to homebound clients. 

Principal Duties and Responsibilities (Essential Functions)

• Serve as a liaison between referring partners, contract partners, clients, and staff

  • Provides direct one-on-one and phone screening with clients

  • Notify appropriate parties of new starts and changes promptly

  • Communicates with referring partners, case managers, clients, and staff regarding the status of authorizations and potential disruptions of services

  • Provides guidance and support regarding meals served to both Meals on Wheels People staff, clients, and referring partners

• Handles escalated client concerns and comments in a constructive, professional, and helpful manner

• Ensures integrity of data in client data management system; updates client information as needed, and corrects inaccurate information as necessary

• Conduct home delivered meal eligibility assessments in accordance with the Meals on Wheels People Operating Procedures.

  • Assess clients met and unmet needs, existing support, and resources to develop an individual service plan:

    • Provide information and referral to enable clients to access services on their own

    • Contact resources and make referrals if the client is unable to access services on their own

• Assist in reducing barriers to service, including building and increasing communication with community partners and case managers and increasing awareness of community resources across the organization

• Train staff members on principal duties within Client Services as needed

• Communicate with center staff to ensure efficient delivery of home-delivered meals

• Coordinates volunteer projects and voucher processing as assigned

• Attend all staff meetings and training

• Other duties as assigned

Qualifications

Education & Knowledge

• Associate Degree or equivalent job experience in Gerontology, Counseling, Human Services, or Communication
• Knowledge of senior services and resources preferred

Skills, Abilities & Experience

• 3 years experience in direct client services in a social service environment preferred
• Bilingual/Bicultural: English/Spanish, Vietnamese, Russian, Asian, or African languages preferred.  An additional $1/hour pay rate is available for candidate who passes a fluency exam in one of these preferred languages.
• Proficient in computer applications and MS Office
• Ability to manage time effectively
• Ability to be flexible as new tasks arise
• Ability to quickly learn new computer programs; experience with client management systems a plus
• Good recordkeeping and organizational skills
• Ability to communicate with diverse populations

Any satisfactory combination of experience, training and/or education which ensures the ability to perform the work may substitute for the above qualifications.

Working Conditions/Physical Demands

• Fast-paced, with significant people interaction
• Dexterity of hands and fingers to operate a computer keyboard, mouse, 10 key and phone
• Sitting for extended periods of time
• Ability to climb stairs to complete client visits
• Minimal reaching, bending and stooping
• Valid driver’s license, auto insurance and personal transportation required
• Frequent Travel throughout Multnomah, Washington and Clark Counties required
• Candidate must successfully pass the Meals on Wheels People pre-employment drug & alcohol test and criminal background check

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This document does not create an employment contract, implied or otherwise; employment in this job is an “at will” employment relationship.

Salary : $20 - $22