Program Manager

SUMMARY:

Under the direct supervision of the Director of Operations or designated staff, the Program Manager splits time between cultivating an exceptional front-of-house coffee program, including training staff and maintaining quality control, and supporting backend business operations. This includes overseeing inventory, managing supplier relationships, and assisting leadership with execution and growth of alternative revenue streams.

DUTIES & RESPONSIBILITIES:

Coffee Excellence & Staff Training (Lead Barista):

• Quality Control: Maintain the highest standards for espresso extraction, milk texturing, brewing methods, and drink presentation across the team.
• Training & Development: Design and lead onboarding and ongoing training programs for baristas to ensure consistency, speed, and exceptional customer service.
• Equipment Care: Oversee daily calibration, deep cleaning, and preventative maintenance of all coffee and beverage equipment.

Inventory Management & Ordering:

• Stock Control: Conduct regular, accurate inventory audits of coffee beans, syrups, milk, paper goods, and retail merchandise.
• Supplier Relations: Manage relationships with roasters and vendors, placing timely, cost-effective orders to eliminate stockouts while minimizing waste.
• Cost Management: Track waste logs and monitor cost of goods sold (COGS) to help optimize profit margins.

Operational Support & Program Growth:

• Admin Support: Assist management with daily operational workflows, scheduling coordination, and administrative tasks as needed.
• Alternative Revenue Programs: Actively support the launch, execution, and logistical coordination of alternative revenue streams.
• Standard Operating Procedures (SOPs): Help document, refine, and enforce SOPs to ensure seamless daily opening, closing, and service transitions.

QUALIFICATIONS:

The ideal candidate will have the following:

• Minimum of 2–3 years of specialty coffee barista experience, with at least 1 year in a supervisory, team-lead, or training capacity.
• Strong organizational skills with experience (or a strong interest) in inventory management, ordering systems, or basic spreadsheet tracking.
• Proven ability to coach, motivate, and give constructive feedback to a diverse team.
• A proactive mindset with the ability to troubleshoot equipment glitches, handle sudden spikes in volume, or pivot when logistics change.
• Availability to work a flexible schedule, including early mornings, weekends, and occasional evenings for special events.

REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Duties may include:

• Standing or sitting for extended periods while completing assigned tasks.
• Reaching, bending, and lifting up to 50 pounds.
• Use of hands for handling food items, packaging materials, and stocking supplies.
• Working in a moderate-noise kitchen or warehouse environment. 

Successful candidates for this position will be subject to a background check as a condition of employment.

SUMMARY OF FULL-TIME BENEFITS:

• 160 hours of Paid Time Off (PTO) Annually - subject to the MOWSD PTO policy
• 11 Paid Holidays Annually
• Medical Insurance - Choice of 4 HMO plans 2 PPO through Meals on Wheels Group Plan
• Dental Coverage & Vision Coverage
• Life, Long-Term Disability (LTD), Employee Assistance Program (EAP)
• Flexible Spending Account
• Personal Device Use Stipend
• 401 (k) plan, including up to 3% employer matching contribution

SUMMARY OF PART-TIME BENEFITS:

• Sick Time
• Bereavement Leave & Reproductive Leave
• Jury Duty Leave
• Personal Phone Use Stipend

Salary : $24 - $26