What are the responsibilities and job description for the Operations Associate - OneTablet position at Mealco?
Location: New York City — this is a full-time, in-office role. We work together in person five days a week to stay fast, collaborative, and close to our customers.
Team: Operations
About OneTablet
OneTablet helps restaurants simplify delivery operations by integrating 3rd party delivery platforms like Uber Eats, DoorDash, and Grubhub into one seamless tablet and dashboard. We’re a fast-growing, lean team working with restaurants nationwide to save time, eliminate chaos, and grow their delivery revenue.
We’re backed by a leading New York-based family office, giving us both the financial support and long-term vision to scale nationally. As we expand into new markets, we’re building a team of smart, driven people passionate about transforming restaurant technology.
About This Role
You’ll work cross-functionally with our Sales, Customer Success, and Technology teams — and directly with our restaurant partners — throughout the customer lifecycle. You’ll provide high-quality operational support via Zoom, email, Slack, and Salesforce, helping new partners get onboarded quickly and ensuring existing customers stay happy and engaged.
The ideal candidate is resourceful, organized, and comfortable operating independently in a fast-paced environment.
This role offers real ownership and room to grow — including potential to move into leadership as we scale.
Responsibilities
Customer Onboarding & Implementation
- Partner with Sales to transition new customers into onboarding.
- Manage hardware procurement, configuration, and shipping logistics.
- Guide customers through installation and setup (via Google Meet, email, Slack, and HubSpot).
- Ensure each new customer is live, trained, and confident using OneTablet.
- Develop and improve onboarding templates, checklists, and documentation.
Customer Retention & Success
- Maintain ongoing relationships with customers post-onboarding.
- Collaborate with the Support team to identify and resolve customer issues.
- Monitor retention metrics and help develop renewal processes.
- Gather customer feedback to inform product and process improvements.
Operational Efficiency
- Continually identify opportunities to improve productivity for our team and stakeholders.
- Create and refine internal SOPs for onboarding, support, and logistics.
- Track hardware inventory, shipping status, and order fulfillment.
- Work with Finance to streamline billing, device tracking, and renewal workflows.
Who You Are
- 2–4 years of experience in operations, implementation, or customer success (ideally in a startup or SaaS environment).
- Strong project management and communication skills.
- Organized, detail-oriented, and reliable — you get things done.
- Comfortable learning new tools quickly (HubSpot, Slack, shipping systems, etc.).
- A team player who thrives in a fast-paced, hands-on environment.
What We Offer
- Clear opportunity to grow into Operations leadership roles
- Fast-paced environment with high ownership and transparency
- Professional development opportunities in a rapidly growing industry
- Collaborative and fast-paced work environment
- Health, dental, and vision insurance
- Paid time off and holidays