Physician Services Clerk

Your experience matters

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

What We’re Looking For

The Physician Services Clerk provides quality customer service to patients and performs those functions delegated and assigned by the Office Manager.

How you’ll contribute

• Carry out front office activities in a kind and courteous manner and is helpful to customers and their families

• Notify office manager of customer complaints in a timely manner

• Gather appropriate demographic information on each customer and update the practice management system

• Notify customers of long waits and offers alternatives

• Ensure effective telephone communication and documents messages

• Coordinate all EMR/medical record activities

• Collect and post payments and ensure safety and security of all monies

• Schedule patients and coordinates appointment scheduler activities to facilitate efficient patient flow

• Perform insurance eligibility verification and obtain prior authorization as needed

• Research patient ledger in effort to educate patient on balances due and collect payment for services rendered

• Perform appointment confirmation telephone calls

• Complete required in-services

• Participate in the development and implementation of patient satisfaction improvements

• Make referrals to other medical care team members when needed

Qualifications & Requirements:

• Education: High school diploma or equivalent required, Associate’s degree or high preferred.

• Knowledge and experience with computers, coding, and medical terminology preferred

• Excellent oral and written communication skills

• Excellent customer service skills

• Ability to work in a fast-paced environment, problem-solve, and handle stress in a positive manner

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.