What are the responsibilities and job description for the Director of Resident Services position at Meadows of Napa Valley?
Overview:
We are currently seeking an experienced and compassionate Resident Services Director. Apply today and learn why The Meadows of Napa Valley has consistently been ranked as one of Napa’s top senior living communities!
What you’ll be doing:
You will promote a healthy, enriching environment through strategic leadership of the Resident Services
How you’ll do it:
Pay: $90,000k - $132,000k / annually DOE
About you:
Working at The Meadows of Napa Valley, you will enjoy the following benefits:
Located in the heart of Wine Country, The Meadows of Napa Valley, not-for-profit Life Plan Community, is the area’s premier senior living experience. Our retreat-like campus offers residents resort-style services and amenities, gorgeous residences, delicious dining at our three onsite restaurants, and a continuum of healthcare including Assisted Living, Memory Care and Skilled Nursing.
We are currently seeking an experienced and compassionate Resident Services Director. Apply today and learn why The Meadows of Napa Valley has consistently been ranked as one of Napa’s top senior living communities!
What you’ll be doing:
You will promote a healthy, enriching environment through strategic leadership of the Resident Services
department across the community’s continuum. This position cultivates compassionate support systems
and efficient processes aligned with the community’s mission, vision, and values. Success in this role is
measured by visible leadership presence, attention to detail, strong communication, and the delivery of
coordinated, resident-centered services.
How you’ll do it:
Champion Pacific Retirement Services (PRS) culture by ingraining our Mission (“Empower people
to lead meaningful lives as they age.”), Vision (“Shaping a future where aging is embraced as an
opportunity to thrive.”) and Core Values (“We Speak Up, We Step Up, We Lift Up, We Team Up”)
into all aspects of your role.
– Demonstrate visibility and accessibility by attending resident events, fostering trust-based relationships, and providing compassionate, clear communication with residents and families.
– Manage complex resident needs and transitions by overseeing seamless move-ins, care level changes, and departures, serving as a resource for residents and families, and proactively coordinating resolutions across departments.
– Drive results through organizational excellence by developing and leading a high-performing team, overseeing budgets and service quality, utilizing technology for monitoring and follow-up, and applying continuous learning to improve satisfaction.
– Collaborate across departments and external providers to plan and execute interdisciplinary programs, support community-wide initiatives, contribute to organizational strategy, and assist with emergency response as needed.
– Model accountability and detail orientation by maintaining accurate records and regulatory compliance, auditing communication tools, tracking KPIs, and overseeing operations within resident services, life enrichment, wellness, pastoral care, and transportation.
– Manage complex resident needs and transitions by overseeing seamless move-ins, care level changes, and departures, serving as a resource for residents and families, and proactively coordinating resolutions across departments.
– Drive results through organizational excellence by developing and leading a high-performing team, overseeing budgets and service quality, utilizing technology for monitoring and follow-up, and applying continuous learning to improve satisfaction.
– Collaborate across departments and external providers to plan and execute interdisciplinary programs, support community-wide initiatives, contribute to organizational strategy, and assist with emergency response as needed.
– Model accountability and detail orientation by maintaining accurate records and regulatory compliance, auditing communication tools, tracking KPIs, and overseeing operations within resident services, life enrichment, wellness, pastoral care, and transportation.
Pay: $90,000k - $132,000k / annually DOE
About you:
- Minimum of 3 years' management experience in a senior services or healthcare setting.
- Bachelor's degree in social work, nursing, psychology, gerontology, or related field preferred.
- Demonstrated success in team leadership, program development, and complex problem-solving.
- Strong organizational, interpersonal, and written communication skills.
- Knowledge of state/federal elder care regulations and resident rights.
Working at The Meadows of Napa Valley, you will enjoy the following benefits:
- Career-centered opportunity for advancement
- PayActiv (early wage access)
- FREE Employee Parking
- Medical, Dental, Vision & Prescription Benefits
- we pay 90% of employee’s monthly premium
- we pay 50% of dependent(s) monthly premium
- 4% 401(k) match (after one-year/1000 hour
- Defined contribution retirement plan
- Flexible Spending Plan (up to $2750 per plan year, Dependent Care $5000)
- Generous PTO (paid time off) plan
- Employee recognition programs
- Education Tuition Assistance Program and Employee Development
- Employee Referral Bonus Program
- Employee access to onsite pool & gym
Whether you feel like you'd be a great fit for this position or not, we highly encourage you to apply either way.
Salary : $90,000 - $132,000
