What are the responsibilities and job description for the Key Account Manager position at Meadow Gold Dairies Hawaii?
Key Account Manager (Retail)
Location: Oahu, HI
WHY THIS ROLE MATTERS
Our retail channels — grocery chains, club stores, convenience stores, and commissaries — are critical to Meadow Gold's success. This role focuses on strengthening customer relationships, driving profitable sales growth, and protecting margin by reducing shrink (out-of-code product) at store level.
POSITION SUMMARY
The Key Account Manager (KAM) for retail supports major customers such as Foodland, Times, Safeway, Don Quijote, KTA, Target, Walmart, Costco, 7-Eleven, Longs, commissaries, and others. The retail KAM is responsible for growing sales, improving product mix, optimizing store execution, and ensuring Meadow Gold remains a preferred vendor across Hawaii's retail landscape.
KEY RESPONSIBILITIES
- Manage and grow assigned retail accounts.
- Build strong relationships with store personnel and buyers.
- Conduct regular store visits to ensure effective product mix, proper rotation, and reduced shrink.
- Identify sales opportunities: new items, expanded facings, seasonal programs, and targeted promotions.
- Execute retail campaigns, demo programs, and in-store initiatives.
- Monitor out-of-stocks, credits, and quality issues; coordinate internally to resolve efficiently.
- Track sales performance, competitive activity, and market trends.
- Prepare weekly and monthly updates for Sales & Marketing leadership.
- Navigate and manage customer portals for order entry, promotional planning, and account documentation.
QUALIFICATIONS
- 5 years experience in sales, retail, or food/beverage roles.
- Excellent communication, relationship-building, and problem-solving skills.
- Proficiency in Excel, Outlook, and basic reporting tools.
- Valid Hawaii driver's license and reliable transportation.
PREFERRED EXPERIENCE
- Existing relationships within the industry and strong understanding of Hawaii's market.
- Experience working with perishable products.
- Familiarity with pricing, promotions, and margin management.
- Ability to interpret sales data and convert insights into action.
PHYSICAL REQUIREMENTS
- Must be able to lift, carry, push, and pull up to 30lbs.
- Required to stand for extended periods of time and walk throughout the workday.
Salary Range: $75,000 - $85,000
Salary : $75,000 - $85,000