What are the responsibilities and job description for the Customer Service Representative position at Meadow Gold Dairies Hawaii?
We are seeking a full time Customer Service Representative to:
- Interact with customers over the phone and through email
- Handle customer complaints, special orders, or returns in store or by phone, mail, or email Answer customer questions about product or service
- Work independently to resolve customer service and routing issues as they arise Order processing
- Coordinate with Sales and Logistics team members regarding special deliveries
- Develop knowledge of all products and customer files, follow through on communications with Sales as needed
- Advise Sales management sales reps of problems as they relate to our customers' needs
- Solve problems with desire to produce exceptional results Perform other duties as assigned
- Have a high school diploma or equivalent Have at least 6 months of experience
- Are proficient in 10 key data entry
- Able to handle multiple tasks simultaneously
- Are skilled in organization, prioritization, and attention to detail Have excellent customer service and follow up
- Have effective communication skills, verbally and in writing
- Have Microsoft Office and other computer based applications experience Maintain excellent attendance
- Are a strong team player with the ability to work across multiple functions Can work a flexible schedule including weekends and holidays
- Must be able to cover vacations & or sick calls
- Days off are Sunday/Monday/Tuesday
- Medical, Dental, and Vision for employees and their families
- Dependent Care Flexible Spending Account
- 401(k)
- Paid Time Off
- Company Paid Holidays
- Life Insurance
- Accidental Death & Dismemberment Insurance
Salary : $20 - $22
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